Lilburn >Women's Clothing > Formally Yours Bridal & Prom
475 Rockbridge Rd NW, Lilburn, GA | Directions 30047-600033.884704 -84.165037
Mon & Thurs: 10-7 Tues ; Wed & Fri: 10-6 Sat: 10-5 Sun: 12-5
Terrible Service – Fellow bridesmaids be ware...the tempermant of the employees at this store is unbelievablly hostile and makes the entire bridesmaid dress process miserable. Two scenarios led me to this conclusion:
Scenario 1 -Paying for dress
Me: *hands over my Amex *
FY Employee: Do you have another form of payment?
Me: I prefer this one
FY Employee: Well we prefer other forms of payment
Me: But you can take Amex? I prefer the benefits of it.
FY Emp: well we pay for those benefits and we prefer not to.
Me: I like this form best, please take it
FY Emp: We'd rather not for this small of an amount
[the dress was $180]
Me: to avoid a bigger scene than they had already made, I (customer) caved to accomodate the store
End result: wish I had said take my Amex or I'll buy it elsewhere but the tone used by the employee took me off guard so hopefully this will give you a heads up of what to expect
Scenario 2: Picking up dress
Me: tried on dress and see that the back of the dress synches in a very wierd way
FY Employee: it's supposed to do that
Me: it didn't do that when I tried on the sample
FY Emp: the sample is stretched out so it doesn't do that
Me: so should I get a bigger size
FY Emp: no-you have the size that you need
Me: then this is a defect
FY Emp: no, the dress is supposed to do that
Me: I'll take it elsewhere for alterations
End result: I took it to a place that I know and it turns out the dress does indeed have a defect (because the synching is there even without a person in the dress) and when trying to speak with the owner about it, she began by saying there is no defect because all of the dresses are made the same; and then continually talked over me...when I finally got to speak and told her that I was upset because she wouldn't admit that there is a possiblity of a defect she changed her story to say that it was possible but made no offer to compensate me for the alterations needed to fix it...for full disclosure, she did offer for me to drive an hour back to the store so they could look at again but after they shooed me out of the store 3 hours earliers i'm debating whether or not i'll be making the trip back up.
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