Freeport >Auto Dealers > Hassel BMW of Freeport
291 W Sunrise Hwy, Freeport, NY | Directions 1152040.655575 -73.595495
Neighborhoods: Long Island, Franklin Square
I own a 2014 BMW 535i and a 2002 BMW Z3. Neither vehicle purchased at Hassel.
I made an appointment to use the night drop off at Hassel BMW for my Z3. I requested the service department diagnose a new oil leak I discovered to evaluate repair. I also requested they install a replacement convertible rear window which I had already purchased (OEM) and placed in the vehicle prior to dropping it off. When I arrived at the service department I discovered they had no night drop off, even though I was told they did. I was able to leave my key with a worker who happened to be there late cleaning up. The next morning at 6AM I get a call from the service department, they can’t open up my car door. I had to drive to the dealership just to discover the lock had frozen overnight. No sorry, no thank you. About 2PM I received a call from a service writer Alex Gross, who informed me that my oil filter housing gasket was leaking. He quoted me a price of $799.00 plus tax. He then went on to explain that the Vanos line was leaking, another $298. Next he informed me that they could install the window for $450.00. He also explained that they could repair, not replace the loose interior door handle on the driver’s side for a fee of $451.00. (they discovered this on their own). I’m not a BMW service tech but I’m not an idiot either. The oil filter housing gasket, dealer cost is $12.00 the book labor rate time is 3 hours. (it actually takes 1 to 1 ½ hours to replace the gasket). The vanos line crush washer’s, which are replaced as part of the oil filter housing gasket job are 6 cents apiece (2 needed) the labor time is included in the oil filter housing job. I’ve already replaced the rear window once myself but as I don’t have a garage and the temp must be 75 degrees or warmer I thought I’d try the dealer. It took me 45 minutes as a first timer to replace the window. Alex Gross explained they wanted to charge me for 4 hours labor. I politely declined service and went to get my vehicle back. I spoke to the service manager Stephen Janicek about the night drop off mix up and he blew me off. (I wasn’t the only one there complaining about that) it then took Alex Gross over an hour to return my vehicle. When I inspected the packaging for the replacement window I had left in the car I noticed the zipper replacement kit was missing and the window was no longer in the plastic sleeve it came in. When I pointed this out to Alex Gross and the manager Stephen Janicek they claimed to have no knowledge of where the zipper kit could have disappeared to. I know it was included in the package because I checked before placing it in the vehicle. So because I didn’t let them rip me off for the repairs they stole my zipper kit making the replacement window worthless. Needless to say I am taking them to small claims court to recover the cost of a new replacement window. Do your self’s a favor and stay away from the individuals in this Stealer ship. Hassle just wants to rip you off. They are appropriately named. If you want a hassle go to Hassel.
HASSEL SERVICE IS A DISASTER – Never go to HASSEL BMW! This is the 2nd time I had to deal with terrible customer service! These people have zero knowledge on how to deal with the public!
best bmw – carlos nieto was a tremendous help in getting the job done i will go back to him in the future for my next bmw
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