9184 East Hampton Drive, Capital Heights, MD | Directions 2074338.883494 -76.847786
M-Su 24hr (call 24/7 877-580-9191)
We are a military family who had a move scheduled with this company. On 6/28/2013, the movers came 1 hour late and began packing up our household goods. Within 30 mins of their arrival, I received a call that my mother was rushed to the hospital so I had to leave the movers unsupervised. My husband was flying in to help with the move so he was not there at the time.
When I returned back from the hospital later that evening 95% of our belongings were packed, but the price drastically changed from what was originally agreed upon. We debated with the movers who called his supervisor(who was useless) and because most of our belongings were on the truck they threatened that they would not unload or move the vehicle until an amount and additional down payment was received. My husband gave in because this is the same night that my mother passed away and we were emotionally drained!!!! They charges us $6300 to move our apartment from MD to IL.
The furniture arrived to IL unwrapped and damaged. Our living room set is cream and had no wrapping and had foot prints and tears on the cushions. Not one item arrived undamaged. They even threw our winter coats in the same box with our pots and pans. We filed a claim, stated in our contract in case of damages and received $114.00. This is the WORST storage company and WORST customer service ever.
Thank you so much for making a devastating time in our life even worse!
TWINS MOVING & STORAGE INC – Twins Moving and storage are a young company but that doesnt take away from their service. The workers are very professional and pleasant and work on a timely schedule. They minimize and the take away the stress of moving and relocating.
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