Orem >Cellular Phone Companies > Smart Mobile
180 W Center St, Orem, UT | Directions 8405740.297159 -111.699174
I didn't have an opinion one way or another when I bought my Cricket phone. The initial buy wasn't bad—in fact I thought I got a pretty good deal. A few months later I broke my screen, and was on my way back to the Cricket store to purchase a new phone. In the end I'm going with another carrier because of the extremely poor customer service experience.
I called before I went in to the store to see if they had the phone in stock and what the process / price would be. When I spoke with a salesman, he kept trying to get me off the phone: "Call back in two hours, or come into the store." I tried to explain that I wouldn't take too much time, I just wanted some basic information about the process and price. He answered some questions, but ended up trying to get me off the phone several times. The ENTIRE call took five minutes and at the end. I explained that I am a already a paying customer, and that he was looking at prospective customers in the lobby. He hung up on me.
When I re-dialed the store, and the "Manager in Training" dutifully explained to me that no phone calls had been taken that morning. He informed me that I had called corporate and that the call had been routed to another store. I pulled out my call log to show that it was in fact his office that had received the call. I gave him times and durations of phone calls, until he finally relented that "maybe a call had come in," but refused to acknowledge that his employee had hung up the call.
I called back twice the same day, and twice the next day to get a "Trained Manager," but without success...it would appear that there are no "Trained Managers."
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