Mesa >Household Appliances > Payless Appliances LLC
347 E Southern Ave, Mesa, AZ | Directions 8521033.392951 -111.824461
Neighborhoods: Heritage Park Neighborhood
Complete scam operation - refrigerators have blown compressors. Avoid!
I bought a refrigerator from Payless. The sales-woman showed me the refrigerator, plugged in, with a bottle of water in the freezer - frozen - as evidence the refrigerator was working fine.
It was a good price, and I needed a fridge fast, so I agreed. Pulled out my credit card "oh, sorry, we take cash only". That should have been a sign for me to walk out. But, the saleswoman was deft "if you can pay cash, we won't charge sales tax". Which really should have been another indicator that this store is NOT ethical.
But I went along. I noticed the contract did not allow for returns. I stopped "no way, I have to be able to return if it isn't working - not in 6 months, but I need a day or two...".
The saleswoman laughed, "of course we'd resolve the issue if it weren't working in a day or two!". Naively, I went along with the deal, without demanding anything in writing (yes, I am to blame in this regard).
They deliver the fridge. I stock it up. 24 hours later, nothing is frozen. I call the store...."oh, it just takes a couple days to get up and running". I wait another day. Still nothing frozen. I call again, and am told I will need to talk with the owner, Toni (a woman), who is out.
I drive to the store, and the saleswoman is visibly nervous when she sees me (as is the delivery guy, who slips out the back door when he sees me). She says the owner is out. I say I'll wait. She calls the owner (in effect tipping the owner off NOT to come by). I eventually get the owner's cell number, and leave.
I call the owner - she rejects any claim there was anything wrong with the fridge - first saying I must have broken it when I installed it. Whoops, they delivered and installed it! After some arguing, she says to call back the next day, and she'll deal with it.
I call the next day, "Sorry, it been 72 hours since you bought it, there is nothing we can do" states the owner!
I call an appliance repairman to come out - he checks it, says the pump is bad! Yes, it runs....and yes, it will freeze water. But, he explains, water freezes at 32 degrees F. Ice cream does not! Not much else does either. A functioning freezer gets down to around 0 degrees Farenheit! (ie - showing a frozen bottle of water as evidence a freezer is working fine is NOT a viable test - something an appliance shop would know full well!).
Completely unethical, irresponsible, borderline criminal shop. Please avoid!
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