224 8th St, Miami Beach, FL | Directions 3313925.778166 -80.132807
Neighborhoods: Flamingo / Lummus
The only thing worse than the products this company sells is their customer service.
I bought my wife a nice (read expensive) bikini to wear on our honeymoon. She wore it one time and the white bottom turned a tannish/brownish color.
We contacted the company upon our return and sent the product back. They returned it to us informing us that the damage wasn't covered under their return policy.
In other words, this company's strategy seems to be:
1. Buy our cheaply made, expensive products.
2. Use them once.
3. Return them to us only to have us invoke our ridiculous "return" policy.
I get better products and much, much better customer service at my local discount department store.
I would NEVER recommend this "boutique" to anyone.
I bought a defective swimsuit from The Orchid Boutique, Miami, Florida on-line. I mailed the swimsuit back for a refund, and the only thing they will offer is to refund me for the top only $125 and return the bottom (no good that does me), or replace the top and return the original bottom. I wore the swimsuit once, the beading fell off and the material frayed. I do not want another swimsuit that has this potential. I spent $209 on the swimsuit and would expect a high quality suit and high quality customer service. I've received neither! I can't talk to any one there besides through email. No one there has the common courtesy to call to make matters right, nor will they refund me my money in full! Do not shop hear! They are more concerned about making a buck rather than satisfying their customers!
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