La Mesa >Beauty > Salon Radiance 2
4753 Palm Ave, La Mesa, CA | Directions 9194232.765003 -117.019025
Neighborhoods: La Mesa
Had an appt. with Vanessa yesterday. I went in with several pictures of different haircut ideas and I explained that I like to brighten my natural color with caramel low lights and some blond highlights, but not too heavy on the blond. After Vanessa finished my highlights, she rinsed my hair and then mentioned the need for a toner to tone down the blond. When we got back to her chair I was pretty shocked at how blond my whole head was and how my natural hair color was pretty much gone. Though she was nice and tried to fix it by adding a darker color on top of the blond, it really didn't really make much of a change. I tried my best to make light of the situation, but when I got home and looked in the mirror I realized that I spent 5 hours in the chair and paid $125 (with the new client discount) for hair color that I'm not happy with. I woke up the next morning and saw my hair in natural light. It looks kind of orange with some blond and the front of my hairline has a large crooked line where the color didn't get close enough to my roots. If I had seen it this way yesterday I would not have paid for the service. I contacted Vanessa to cancel the next appt. I made prior to seeing my hair like this and she said it "wasn't her problem" since I didn't throw a fit yesterday. Not only is she an unprofessional hairstylist, she doesn't know the first thing about customer service.
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