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Probably the worst internet service provider EVER! They over charge, and their service cuts out constantly to the point where it's almost useless. Even when we tried to upgrade our service they made it almost impossible.
Well, it's time for an update! Charter SLO just blocked the Kings Championship Parade on Channel 9 from L.A. because KCOY is showing it locally -- only KCOY is NOT showing it locally. KCOY has the license for the show KCAL *would* have been showing, but nobody at Charter watches TV so they had no way to know. So I called the Charter 800 number, as the number listed here doesn't answer, and they assured me it's KCOY's fault. It is always someone else's fault. And if you decide to do business with Charter SLO it will be your fault, too.
I would like to take this opportunity to congratulate San Luis Obispo Charter Cable for finding out channels 21 through 26 were off the air for three weeks or more and putting them back on -- after all, I had only called to tell them about it three times.
Now if they could just figure out why their DVR system refuses to tape repeats. Even if you try to schedule them SEPERATELY without the "first run and repeat" option. KQED shows an episode of Imagemakers at 7 pm and then 1 am later that night, and the Charter DVR system is set up to REFUSE TO TAPE BOTH. I set them up to tape seperately, not using the First Run Or Repeat function, and the machine ACTUALLY DECIDES FOR ITSELF WHICH ONE IT WILL TAPE, SOMETIMES TAPING THE 7 PM, SOMETIMES THE 1 AM, WITH NO PROMPTING FROM ME. I've been taping TV since the early 80s and when I call to tell them about this, nobody I can reach at Charter is trained to handle this, they are only trained to assure me it's my fault and then listen until I hang up.
August 2011 -- I relocate often amd I can tell you Charter San Luis Obispo is a joke -- only there's no laughter. I'm not too worried that you WILL get involved with them, as they do not answer the phone number above.
First reason not to get involved with them: they don't answer their phones.
Second reason: how can you do business with someone if they don't answer their phone?
If you do get involved with them, you can look forward to being given prices over the phone or internet that will in no way correspond with your first bill -- on the phone, they quoted a box as 20 dollars a month, and the bill says 5 dollars a month. The 20 dollar installation fee for that box was quoted as 20 dollars and billed as 60.
You can also look forward to crashing internet at least weekly, frozen pictures on your TV Screen and a remote that can do nothing about it, and an ISP that doesn't answer their phone.
Imagine the joy of sitting down to a DVRed movie you've been looking forward to for weeks and having it freeze and give up with 15 minutes left.
Just picture your happiness when you set your DVR to "Record This Series" and pick the "First run & Repeats" option and then havnig the DVR refuse to tape the repeats, which you only discover after the first run freezes with 10 minutes left, and you joyously remember the same episode was being repeated later that night but was not recorded.
Imagine the extremely polite tech support guy from Canada you will talk to when you dial the 888 number, only to find you cannot confirm with the local office that you are coming down because they don't answer their phones.
So to solve this problem, I went down to the office yesterday and arranged for a technician to come by at 10 am today and was promised a phone call about 30 minutes before the technician would arrive. The recording called last night and confirmed the appointment for 10 am. So here we are at 11:20 am the next day -- no phone call, no technician, and the phone number ("oh, that's the old number") remains the same.
Do whatever it takes to not get involved with Charter Communications in San Luis Obispo. If you have read this far, I'm quitting with a quite a list of problems I have not written about yet. If you read this far, you honestly want a review of this business.
My review is do whatever it takes to not get invovled with Charter Communications of San Luis Obispo.
The Worst Internet Customer Service Ever – I once liked charter. Then they overcharged me. I was happy with their service, then they scammed me. It was about four years ago, I had auto payment for my bills, unknown to me their service had an error they didn't tell me about. The autopayments didn't go through and my confirmations said they did. Three months later I had a 300 dollar bill. Presented with the evidence charter stated that it wasn't their fault. So...I paid.
Then the internet troubles started. At one point I had NO internet for a month. I had techs here at least three times a week for the entire month, ranging from people who claimed it was my fault to people who claimed it was charters. Finally after a month they fixed it and the tech told me it was a hub that affected about 4 blocks of houses and that they would have never found it if i hadn't hounded them.
Now I am having the same problems again. The last tech who came here was so rude and so crass that I don't want to call for help. I plan to go into the charter office and try to speak to the general manager. I don't know if I will get anywhere. Unfortunetly, charter has monopoly of Internet in SLO so things wont ever change.
Terrible Terrible Company that Preys on it's Patrons – I have been with charter for years now and they are just terrible. The technicians and telephone staff are well trained to sell you stuff you don't need. They say things like "Would you like to double your internet speed for free!?" or "would you like to lower your bill by 10$ a month and get a whole bunch of stuff for free?" (the list goes on and on) and I would be like eh ok why not... then a few months later BAM my bill goes up $30-$50 or sometimes even more. They only give quotes BEFORE taxes and the taxes are more than 20$ a month regardless of what you spend so you end up spending $130 + on the 109$ bill. This is what they say is the lowest I can go with both the slowest internet and most basic TV, I had to get a bunch of excess services I have not ever used used along with it I am under contract that costs $150 to break and they wont budge on the fee when the salesperson specifically told me if I was dissatisfied with my services then I wouldn't get stuck with the fee! It is very misleading! I only had one good experience with them when two service guys came out to my house and installed a new box which I or most other people in this country could do and they waived the installation fee for some reason. All other times I had to pay ridiculous fees for a couple of bafoons to come out to my apartment for over an hour to just change faulty boxes. One time they even let my cats out and I couldn't find them for a long time I was pissed off. If I had another option I would get something different but my complex wont allow any modifications to the exterior...
Charter Cable - Horrible Service – Charter Cable refuses to service my low (21db) signal problem to the cable set top box.
One local "technician" acknowledged the problem, told me that it would be taken care of and/or followed-up. 3 months later... The problem has not been taken care of.
Whenever I call the "service" people they are more interested in trying to sell me services that I do not want or need. They say the problem will be taken care of; but so far, it hasn't been addressed.
I wish we had more choices within this area. Charter Cable was fine at the onset, but has progressively become worse as time goes by.
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