11906 Fair Oaks Mall, Fairfax, VA | Directions 2203338.873545 -77.378738
Mon-Sat 10am-9:30pm ; Sun 11am-6pm ; Open 7 Days
SAVE YOUR TIME AND MONEY! TAKE YOUR BUSINESS AND GET YOUR HAIR DONE ELSEWHERE!!!
Zoe’s is by-far the WORST salon or business that I have EVER had to unfortunately encounter. My experience with them and their employees has been so unacceptable that I felt the need to make a Yelp account just to warn everyone to steer clear.
TLDR - The service is OVERPRICED and the employees at the salon are RUDE, UNPROFESSIONAL, and SLOPPY with their work.
1) LONG WAIT TIMES, EVEN WITH APPOINTMENT: I made an appointment for 5:30pm on Saturday for the Fair Oaks Zoe and no one even talked to me until 6:30! The lady I was supposed to see then told me that she was running behind schedule and to come back at 7pm and if I come back at 7 she can have me done before 9pm. I told her I was on a tight schedule but needed my hair done so I came back at 7 but she didn’t even acknowledge me until 7:45pm. VERY RUDE for these PROFESSIONALS to not stick to their schedules, even when I had made an appointment in advanced. I am disgusted with how you can run a business like this. And they didn’t finish until 11pm.
2) SLOPPY: I came in to get a colour correction treatment but they didn’t even start until 8. I could tell that they just wanted to go home and were rushing and sloppy with their work. I felt like they didn’t even care about their customers and just wanted to take their money. For around 200$, I had my hair VERY ROUGHLY YANKED at, BLEACH SPLATTERED AND PAINTED onto my forehead, ears, and neck (which later led to chemical burns) and STAINS OF HAIR DYE ON MY CLOTHES AND SKIN. I sent them an email on Sunday night asking for advice on my concern and how to treat the chemical burns on my skin and now it’s Tuesday evening and they still haven’t replied!
3) INACCURATE RESULTS - THEY DON’T LISTEN OR CARE ABOUT WHAT YOU WANT: I showed them pictures on my phone of the shade of purple I wanted my hair to be and I felt like they didn’t really care about getting it exact or even close to the picture. I walked out of there with bright red hair, even worse than what I had walked in with. NOT EVEN CLOSE TO THE COLOUR I WANTED. Only the bottom layer of my hair is purple (the part they neglected to use developer on), which leaves my hair with uneven, inconsistent colour. For paying a fortune for this service, I am VERY UPSET, DISAPPOINTED, AND HUMILIATED with the outcome!
4) UNPROFESSIONAL: While in the middle of the procedure, the employees who were working on my hair WENT OUT FOR A SMOKE. Not even once, BUT TWICE! They gossip about their clients to other clients, they eat while on the job….it’s all very UNPROFESSIONAL!
Overall, I am HIGHLY DISAPPOINTED WITH THE SERVICE I’VE RECEIVED. Sure, the facility is clean and well-kept, but dealing with the staff there is just not worth it.
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