Thunder Audio & Video

(714) 546-4267 | View Website

2190 9th St, Los Osos, CA | Directions   93402

35.311909 -120.833086

 
Consumer Electronics, Auto Parts & Accessories, Car Alarms  more

More Categories: Hitachi, Movie Rentals

Consumer Electronics Products: Car Stereos

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Reviews for Thunder Audio & Video

Doesn't Recommend
1.0
over a year ago

Save you Money by eliminating customer service!!! – Wouldn't recommend to anyone. Potential to be a great buy if what you purchase works. Ill equipt or disposed to deal with returns. The epitome of customer no-service.



I ordered a pair of Headrest Monitors which in turn Jerry had to order from the manufacturer. It took a couple days for him to place the order then a couple more to forward the package to me once he received it.



It did not have original packaging and one of the monitors was DOA. I called Jerry about the DOA monitor and he told me to call the manufacturer instead. The manufacturer told me it was broken and to return it to the seller. I called Jerry back and relayed the information and sent the item back immediately. During our call he asked to put me on hold for a minute. When his other call dropped (10 minutes later) I discovered he was discussing a potential sale with someone else. When he realized he was talking to me and not the potential customer he asked if I could hold again so he could call them back!?!



Jerry said he forwarded my return about three days after he received it. Actually he said "there's a package that's been sitting here for a couple days, I just haven't opened it yet."



One week later he answered my call and said the screen was going to be repaired not replaced. Two weeks later he didn't answer my call and all other calls since. He stopped responding to emails about that time so I sent an email informing him that I would dispute the purchase unless I received it in two weeks.



Two months later: no word from Jerry, no headrest, but the credit card refunded my purchase.



Subsequently, Jerry emails me and profanely rambles how I don't understand business, profit margins, ask for the moon and stars but want it for pennies, bla bla bla. Completely baseless accusations and insults then demostrates an utter lack of understanding of customer service or cares how his competitors deal with returns or DOA. Pay $20 more somewhere else and deal with a professional.



Repeat, if your stuff works when you get it; great deal. If it doesn't, you're not going to get any help from Jerry.

 


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