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Fries L.

Joined 6 months ago

Twice, our dog ended up here: Once for some kind of bite that caused his entire face to swell, along with other symptoms too gross to mention. They were kind, gave me a clear idea of costs and stuck to the plan. (We were poor grad students and they were very considerate of that.) Fast forward 11 years and our sweet boy had a stroke at age 16. We brought him in and it was clearly time for him to say goodbye. They sensed our hesitation, and the vet looked him over (free of charge) and said that we should feel ok with our decision, giving us peace since he had spent most of the day happy and active. They let us spend some time with him before saying goodbye, wrapped him in warm towels since his extremities were getting cold and never rushed us. This was a sad, sad day, and the compassion and kindness shown was much appreciated. Yes, it is a business and they should be paid for being available at all hours and, much like any ER or after-hours clinic, you pay a bit more for the services, but I felt the vet and the assistants at ECEC were very professional and kind, and they were so sweet with Atticus, petting him and handling him so gently.

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Parkgoer N.

Joined 5 months ago

These people have saved my dog's life twice. Once when she was poisoned at a park by a possible fungus, and again after a near fatal dog attack.

I have a small dog, a Papillon that is under 10lbs, so timing is everything.

The receptionist is the sweetest little lady in the world and made the financial part as painless as possible (and thank goodness I have pet insurance).

The doctors keep the most detailed notes of the procedures and explain everything so thoroughly.

Thank you for saving my girl!

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SqueakyClean S.

Joined 1 year ago

Thank you for your demonstrated compassion, expertise, and bedside manner. Our dog is getting stronger and healthier every day.

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LinkLocker J.

Joined 1 year ago

You guys all took such good care of Petri. keep up the great work. You must all have the biggest hearts out there.

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TinselTown T.

Joined 9 months ago

Their compassion, generosity and kindness - both to my pet and to us - is much appreciated.

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Mybelle H.

Joined 8 months ago

All of the staff at Emerald City are so helpful and kind.

Mars S.

Joined 1 year ago

Dogs and cats are expensive, and when they get sick on the weekend, it's going to be even more costly. Pet owners who don't understand this are likely to be frustrated with E.C. Emergency Clinic. I adopted a dog from a legit rescue on Tuesday, and it was horribly sick by Thursday. When I took it into a "regular" vet, they tentatively diagnosed her as having pain from her spay stitches. Wrong. By early Saturday morning, I knew my dog was worse than ever, and I took her to EC Emergency Clinic. The assistant was so thoughtful and caring. Yes, they took my dogger to the back to be examined, but that's partially because they had to hook her up to an IV immediately. The vet (I forget her name) came out within a few minutes to tell me what tests they'd like to run, and all the possible outcomes. She was honest yet positive and supportive. It turns out that my dog has parvo (she must have gotten it a day or two before she was vaccinated by the rescue's vet). She's currently in her second day of treatment at the clinic, and is already doing significantly better. The vets understand that I have gone over my annual "dog budget" in a week, but I am OK with that since she's receiving 24-hour veterinary care, unlike regular clinics where the vets go home in the evening and return in the morning. When I call for an update on the dog, they patiently and warmly give me answers. They call when any treatment plans change. They let me know what to expect in the next day or two. They helped me get an interest-free payment plan so I can afford to save and rehabilitate my pup. Most importantly, they genuinely care about both the dog and me, and it shows.

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raining b.

Joined 1 year ago

Thank you for your quick and kind rescue of Reggiano!

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Vanilla T.

Joined 1 year ago

Our one year old Border terrier decided to chase a cat under the wheels of a car - the cat escaped but dog was rolled over by a car wheel. We went to Emerald City as the dog began deteriorating (wheezing, glassy eyed, incontinent). Over the next couple of days they took care of the dog through the critical period when it was not clear whether or not she would live or die. She lived, and in the end my impression was that although they were not coddling, they were honest, competent, professional, and communicative.?

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Stromer B.

Joined 1 year ago

**4 stars** We had an issue with two of our greyhounds getting into a fight and after the dust settled, both needed to be taken into the vet...on the Fourth of July...after 6PM. Ugh.

Of course, it was a holiday after-hours and our regular vet was closed. Off to Emerald City we go! Considering the upsetting nature of our visit, we had a great experience with the entire staff and docs at the clinic. They were upfront about possible costs and while one of our girls had to stay for surgery, they were able to treat the other while we waited and we took her home with us that night.

We picked up our overnight girl the next day and they'd done a great job stitching her back up and cleaning up her wounds. They were thorough explaining the after-care for both girls and were great about communicating the care they'd given with our regular vet (who we went to for the follow-up visits).

Overall, we had a great experience. I'm not sure why folks are so down on this place, but we'd come here again in a heartbeat if we needed to (and , of course, REALLY hoping we don't...).