400 Rabro Dr, Hauppauge, NY | Directions 1178840.812368 -73.212863
Mon -Fri, 9am - 5pm. Sat, Sun, closed
Neighborhoods: West Hempstead, Halesite, Long Island
courteous quick serviice – Lens stuck in out position and could not take or print photos. Had a deadline to meet to e mail photos on the chip. They downloaded photos onto a CD at N/C for me and then fixed the lens right then at N/C. The whole thing took 20 minutes.
Flaky support infrastructure – To their credit, their website is good and they always answer their phone lines, but they took 3+ weeks to send back my camera. This is after I communicated my desire to them in three different ways, by fax, by website, and by phone via a representative.
They need more checks and quality assurance for their internal workflow and computer systems. Their left hand doesn't know what the right hand is promising...
BTW, I didn't get my camera repaired from them as the cost-benefit ratio wasn't very favorable.
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