Plano >Special Trade Contractors > Venture Custom Pools
4568 State Hwy 121, Plano, TX | Directions 7502433.100375 -96.794708
Great pool builder, terrible customer service after. Venture built a great pool for us that we are still very happy with. Their customer service is horrid. Both in warranty and past warranty service were exceptionally poor. The service team is not organized well and drops the ball often on scheduling, follow up, and fails to understand customer satisfaction. Typically when the service people show up the work is good, getting them there is near impossible. There are a lot of great pool builders in the area, I recommend including customer service as a discriminator in your selection of companies.
Certainly having a pool built so fast was great but the people were even more amazing. When we were doing our research on what pool company to use we read so many horror stories from consumers who had bad experiences with sub contractors or even the sales group with the pool company they chose. Each person we encountered through this process have been absolutely the most customer focused, professional and quite honestly the most genuine people that we have had doing any kind of work in our home.
This was our first time using Venture and every staff member did not disappoint! We felt we made the right decision upon our own research and it was confirmed when the job was completed.
Everyone at Venture and their contractors build beautiful pools but it's the manner in which you do business that makes you the best pool company!! we have shared our experience with many people including in our blog and everyone who will listen!
I must admit that this review comes a little late but Venture built such a beautiful pool I just haven t been able to get out long enough to do it!!
In all seriousness, we sincerely want to thank everyone at Venture for everything. It was amazing to watch the guys come in and dig the hole for the pool; they were fast, efficient, and above all professional! What was probably the most impressive part of the entire building process was that the rain did not slow you down at all; everyone still showed up as promised, or earlier, rain or shine! From the day the hole was dug until the day we took our first swim it was 3 weeks and 1 day...that's amazing!
Sincerely appreciate all the hard work of the staff over at Venture. They have done such a great job with my pool- I love it!
Staff is polite and helpful with all of our interactions with them. We were amazed with how fast the process went.
They were very good to deal with and know how to get the job done right. Easy to understand and communicate with. Made sure we were comfortable operating our new system.
They put in a lot of effort and hard work, and helped us out a lot during the process. Everyone loves the pool. It is everything we hoped it would be.
They worked very hard to give us the pool we wanted. They were all very professional and managed to take out ideas and requests and transform our backyard int something special.
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