982 New Loudon Rd, Latham, NY | Directions 1211042.770168 -73.754471
The Worst Spa I have ever been to! – Do yourself a favor and go to the Mall for your services.... you'll be much happier, less stressed and you'll spend half the money but receive better quality work. I am embarrassed for the business owner!
FAST FOOD SERVICE AT AN EXPENSIVE SPA???? – This place might as well have a drive up window! I feel sorry for the actual staff performing the services...hurrying around like they might lose their jobs if they don't get the hobbling old lady dressed and back downstairs so they can scurry back to prep their room for their next "client"!! And as for the front desk staff...they do seem semi entitled, however I have the feeling they are being strictly watched and told what to say and feel bad about saying what they are told to like a script they were made to rehearse. They do seem like they need those black little microphones on their heads. In my experience the place is not relaxing, their products didn't seem up to date, and I found it to be more of a stressful experience than what I ever look for in a spa!! Sad thing was I had a gift certificate from my husband, he thought since that place was so big, it had to be a good place...so although I heard some bad things, I knew the staff is experienced and tried to look at positives...not so much. My husband said next time he will take me on a cruise from NYC b/c that was almost the cost for the day treatment....
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