5850 Centinela Ave., Los Angeles, CA | Directions 9004533.977050 -118.376777
Neighborhoods: Ladera Heights
Terrible experience, Ross, sell me a Lemon 2010 Toyota corolla. after 3 months the car started giving me a problem, shop somewhere else, this place is full of sweet talkers once your vehicle start having problem they start telling me i have to pay out of pocket to fix it and am still paying the loan, can you imagine i have 4 yrs warranty and they refuse fixing the car, i will definitely sue them. criminals. i rate them
Good Buy – I had a great experience here. There will be no run around they have it all.. I would definitely recommend them. I found my car online went in and very happy with my purchase.
Watch your wallet while in their service department! – I see all these negative reviews on the sales department, so I thought I share my experience with their service department: Single word - AVOID AT ALL COST!
They are such rip-offs: A couple of months ago I wanted to replace my Honda Accord engine air filter and do a tire rotation and the service advisor, Roger, told me they charged some $90 for engine filter and around $35 for tire rotation. Needless to say, I thanked him and walked away. I bought a genuine filter for $20 and changed it myself in 60 seconds. West Coast Tire Center also took care of the tire rotation for free.
After a couple of month, I bought a new Honda Pilot and on my drive home, noticed the car was pulling to right. The next day on my way to the dealership to check the alignment under warranty, I also noticed low air pressure on both tires on right. I met Roger again, and he told me that just to check the tires and adjust the pressure they would charge me $32! I was outraged to see he was charging me that for just checking tires, on a brand new car I owned less than 1 day! Obviously I walked away again, and took my car to another Honda dealership nearby and they took care of everything for free.
Sorry to say this, but I am very disappointed by this Roger guy. I have two Hondas and I am not going back to Airport Marina ever again. I kept telling him very nicely that I thought he was overcharging me all the time, and I told him I wanted to be a regular costumer if he gave me a better deal, but apparently he didn't care. If that's the attitude, then I won't care either and I'll take my business elsewhere where they happily accept it without ripping me off.
People like this do not deserve to stay in business. Do yourself a favor and stay clear of them!
The worst place to get a Honda serviced – At no time Airport Marina Honda have been apologetic for their accidental mistakes but always tried finding fault with me or the car.
I moved from FL to CA about two years ago. Since Airport Marina Honda was close to my new work place, I started servicing there at 42k miles. All times I have been there, I had to go back for a re-do.
On one service it was oil change but no tire rotation, in spite of being charged for both. Later, on a major service, all the fluids were noted as checked and topped when necessary, the power steering fluid was replaced too. Within 10 days, the engine light came on, I opened the hood to see the coolant level below the "MIN" mark. I went back and was told that the coolant can evaporate in 10 days and the problem will need a diagnosis on the radiator ($98), and most of the time replacing the cap would work ($15). Common-sense told me to refill the coolant myself and for the last 8 months or more it has not "evaporated".
Few months later, a good samaritan cab-driver warned me that my brake lights were not working. As it was a matter of emergency, I went to get it fixed at Airport Marina Honda. They said the brake pads on the front were worn out, but the back were good another 10-15k miles. The agent doing the initial visual fluids inspection said the power steering fluid has to be changed. I reminded that it was done the last time, to which he said - 'oh, then it is not required'. On asking why would he not go by the visual inspection, he said the oil color can change when warm and be different once put into the car. Without my consent, they claimed to have resurfaced the brake discs as part of "regular" maintenance procedure of Honda. Later I found that disc resurfacing is not required either unless they are warped or if they are misaligned. Neither was the case with my car.
After three months and 3k miles, once while normally braking on the interstate at 70 mph (yes in LA it will a while before you reach those speeds), there was serious wobble and shaking of the steering. I called Airport Marina Honda, over the phone they verified the service record and said it is the back brakes that could be wobbly. This wobble started to deteriorate and occur on lower speeds.
This time I went to Honda of Pasadena for an oil change. They said front pads were fine, it was the front brake discs that were not okay, and back brakes were still good. On calling back Airport Marina Honda, they said the discs could be bad and needs replacing if resurfaced already. The reasons could be that I might be breaking too hard or that someone else is driving the car. They were not ready to cover this under the 12 month/12k mile warranty, which is on both parts and workmanship per Honda's authorized service contract.
I read in the warranty manual and called Honda Motor customer care, waited over a month, did not hear back from either parties. With the problem worsening and fearing other consequences, I went to the Airport Marina honda. I was told brake drums/ discs have been replaced every 15,000 miles on some cars and that my braking habit was bad and there was clear indication of it on the discs. I have been driving this car for four years plus and only thing that has changed are the brakes, neither my driving habits nor the driver. I was told resurfacing will cost $98 and replacing the discs will be too expensive. After much arguing, insisting to speak to the manager, to let the credit card company know of poor service and the past fluids related incidences, they agreed to do it for free.
There is this famous quote - Life is too short to learn from one's own mistakes. Hopefully, this review helps both other Honda owners and as well Airport Marina Honda in bettering their customer care.
WORST CUSTOMER SERVICE EVER! LIES AND BAD ATTITUDE! – Do yourself a favor and buy your car elsewhere, even if you have a pay a bit more.
The disappointment started upon arrival. We were offered a closing price and made to believe
the deal was agreed upon, when suddenly "Lindon" the "Team Leader" sits down and breaks the
news (in a very condescending manner), that the price agreed upon will cannot be met. He tried to convince us to meet him halfway on a higher amount. As we started to get up and leave, he told us to meet with
Sales Manager "TONY ZABEHI" who immediately started out very rude telling us he can't possibly give us the price the had originally offered. His voice and body gestures became increasingly stronger as he attempted to intimidate us into agreeing on his second offer. As we began to feel more shocked by his behavior, we made it clear we would never do business with him, He then screamed, THEN GET OUT OF MY STORE, as her threw his arms and pushed us out with arm gestures. After all the verbal beatings and more lies...as we started to leave the store a few salespeople whispered they know hes crazy and he does this a lot.(they used 4 letter word)
Buyer Beware! This is the Worst Car Dealership Experience Ever!
Liars – Made a commitment to a price over the phone and conveniently forgot about it once I came in. The salesman was a bald-faced liar and evasive as well. Fits every stereotype about carsalesmen you could think of. If I could give it a negative rating I would. I would rather stick needles in my eyes than recommend this dealership to anyone.
Totally Dishonest and not helpful. Very Rude Customer Service – They ran a credit check on me without my permission even after agreeing not to run a credit check until my deal was finalized.
Talked with the sales manager and he was rude. He asked me my offer which I was offer by another sales manger from the same dealership. He said it was too low to make a deal. I asked him what he had he had in mind and he refused to even give me a number as to how much he could lease the vehicle for.
When I met the first sales guy for a lease for honda accord EX he gave me the following quote:
Down Payment: $4000
Monthly Payment: $400
I did not agree to it and the sales manager came out and what he offered me was
Down Payment: $2500
Monthly Payment: $150
You can see the difference and how much they are dishonest and overpriced.
Worst dealership in town – This is the most dishonest dealership in town, save your time and your money and shop elsewhere.
The Internet Manager Gene offered me a price that he wouldn't honor once I drove there. Classic bait and switch. The other manager there Lyndon was even worse- he was rude, trying to put me down and bully me into taking the higher price.
Needless to say we left but they wasted 1.5 hours of our time and worst of all, this was very business as usual for them... they seem like they lie like this all the time.
AVOID – Terrible service and complete lying. High pressure sales and a big waste of time with poor prices. If you search at other dealers you will find the best ones are direct and do what they say they will. Norm Reeves in Huntington Beach is excellent fyi.
Good customer service – We went to get a couple minor parts replaced. We were greeted right away and they directed us right where to go. They had both parts on site & even installed them free of charge. The whole process maybe took fifteen minutes. Didn't get hassled about buying a car either!
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