Colonie >Women's Clothing > Annette Bridals Inc
1526 Central Ave Ste 1, Albany, NY | Directions 1220542.713479 -73.828394
Hands down the most awful place ever!!!!! – Like one review Annette's doesn't deserve one star!! I have a very short time till my wedding and I needed to place an order very quickly to make the deadline. Little did I know that this place would haunt me (literally) for weeks. Long story short I went there with my mom, already had a dress in mind that I wanted but was forced by the owner to take a look at her old looking cramped up dresses. Finally I got my way and told her I just wanted this one dress. She finally ordered the dress, was really rude and kept forgetting my name and made me put down a deposit. Mind you I did not sign any contract. Afterwards I walk out of the store with my mom telling her we will go else where and get the same dress. We did to Thoughts and Best Wishes(AMAZING) and bought the dress. The owner from Annette's called me around 50 times in 48 hours!!!!!!!! harassing me about lawyers and I owe her hundreds of dollars. Please for your sake and your wedding do not waste your time!!!!
Not so bad in my humble opinion – My daughter in law and I came to this shop 4 years ago looking for a dress for her mom and myself. Her mom is over 6 feet tall and we found no dresses anywhere that would fit her. We found a beautiful dress for her at Annette's, and felt the service we rec'd from the owner, who's name is NOT Annette, was wonderful. The dress needed to be fitted again 3 days before the wedding as "mom" lived in Colorado and was only available for the fitting on her way here from the Albany Airport. The dress was totally covered with beading and the work that was done for the fitting was absolutely wonderful. I was also very pleased with the dress that I bought for myself for the wedding. So pleased in fact that we went back this year for my own daughters wedding. Yes the racks are very cramped, but we had a ball digging through the dresses til we found THE one. My daughter lives in Boston and we chose to go to this store for her wedding. I have not been displeased at all. The building definitely could be larger, but I loved the service and the expertise of the seamstresses that work there is amazing. I would go again for my other daughter when she marries :) There are not prices on the dresses, there are codes on the tags. This was not an issue for me or my family.
Can't beleive we went there! – Today we had an appointment at Annette's. We did read the reviews, but my daughter wanted a certain line of wedding gown that only this shop carries. We went anyway! We didn't expect much though after reading the reviews. No one helped us, so we plunged ourselves into the tight fitting gown racks we were told to look through. After 45 minutes, we left laughing at ourselves because we put up with such poor customer service. We ended up at Juliet's House of Brides and bought her gown. No appointment, but was welcomed with open arms.
HORRIBLE -- JUST STAY AWAY FROM THIS PLACE – HORRIBLE place. I wish I could give it negative stars, or at least zero -- the one star is misleading. Absolutely do not go here. I had already picked out my dress somewhere else and was just going in to try it on for my mom (she lives in Albany), have Annette's place the order and I would pick it up and have it altered where I live. Despite reading terrible reviews I kept telling myself "how bad could it be?"... well now I know. I picked up my dress on Saturday (I'll spare the details of the harassment and rudeness leading up to placing the order/picking up the dress) and it was a USED dress! The back had clearly been resewn, there was a tear in the fabric and "pulls" all over the front of it. There was just no question as to this not being a new dress from the manufacturer (no tags either). Even my dad (who does NOT know clothes) noticed that the dress was a wreck. Well, after bringing it back and being screamed at over the phone by Annette herself for 3 days I STILL don't have my deposit back. The only saving grace is that it's still 4 months from my wedding so I can reorder from somewhere else even if I do lose my deposit. I just feel bad for all those brides who don't place their order so early. This place is truely awful and I honestly would never wish my experience on anyone. Just go somewhere else. If you MUST try something on there, do NOT order from there -- you'll wind up with a used dirty wedding gown!
Won't give prices – I have had 2 bad experiences with this dress shop. One experience was for a wedding I was to be in and the other was my own. Both times I was looking for prices for bridesmaid dresses. Buyer beware they will NOT give out prices. I think this is a shaddy way to do business. I went to look for bridesmaid dresses for my wedding and was instructed to come back with a bridesmaid who would have to try on dresses before any prices were disclossed to me. I've never been to a dress shop where they wouldn't give me a price on a dress. My recommendation to those who are looking for a specific designer Annette has -- GO ELSE WHERE! If you can't get something as simple a price (and you have to ask) your not being up front with your customers from the get go. HUGE RED FLAG as to the type of service your going to get (NOT GOING TO GET)
spend your money at a shop that actually WANTS your business. – I went to Annette because she carried some designers I was interested in looking at. I should have known that I was in for trouble from the second I walked in the door. I was shopping with my mom and two friends- we had an appointment for 2pm, and didnt even start to look at dresses till about 3:30. She insists that you make an appointment, but then waits on prom dress walk-ins as you sit patiently waiting for your turn. The little old lady that owns the place couldn't remember which one of us was the bride (me or my mother) and then asked my friend when her baby was due (she wasn't pregnant). I was not looking for a "princess for a day" experience in my dress shopping, I'm really not that picky, but come on, this is the most expensive article of clothing I will ever buy, to wear on one of the most important days of my life. So we find a dress that makes me look as skinny as I was in high school, and at this point I am so sick of trying on dresses, we just order the damn thing. We also order my mother's dress. Fast forward 3 months....I call to see if the dresses have arrived (we paid a hefty deposit) and she cant even find my order. I give her my name, then my fiancee's and when she can't find any record of our dresses she tells me to think of another name and call her back, then hangs up in my ear. The dresses are eventually located and we make an appt. to try them on and she keeps us waiting again for 2 hours this time. My mom who's a lot smaller than me, is (finally) trying her dress on which is too big and needs to be taken in a lot when the old lady asks me, "is your father a stocky man?" I'm not kidding, I couldn't make this up. Fast forward again, to one week before the wedding. My maid of honor comes in from 2 hours away to come to the shop and see how the overly complicated bustle goes together. The bustle is of course not ready and the dress will need to be picked up the day before the wedding. And the bustle never worked properly anyway.
Needs New Management, Awful- – The lady that owns this store needs to retire, I want to be nice but gawd... she argued with me about which dress I wanted, she insisted I look through the crammed racks of old ones she has (that are overpriced), and so jammed together you can't see them anyway, and when I insisted she call for a price on my choice, she grudgingly did it but racked the price up higher than anywhere, then went back to trying to sell me one she had on hand.
Final straw was her asking me, (I had my 4 year old daughter with me to see flower girl dresses), if I was marrying the father of my child? Excuse me??? She REALLY needs to retire, and if the mfgs. knew what kind of shop was repping for them here in Albany they would pull her selling privilages.
Many choices, Horrible Service – I stopped in to this store on my way to work, just to see what the selection was like. She had lots of dresses to look through, but they were all cramped up into a tightly packed space so I could barely budge the dresses, and could hardly fit between the racks. The little woman who owns the place (Annette) was miserable. She scolded me (scolded is the only word for it) for coming in by myself, and for having a budget of under $1000. She insisted on standing in the dressing room with me throughout the entire thing, and this is not that unusual, as other bridal stores are like that too, but she yelled at me the entire time I was there. I made an appointment to take my mother back in to look that weekend, but I never went back, as I was scared of being yelled at again!
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