Shoes >Montano's Shoe Store
77 Partition St, Saugerties, NY | Directions 1247742.077501 -73.952181
these people are crooks...we have been shopping at Montanos for more than 30 years....spending at least one thousand dollars per year on shoes for our family. In all of that time we have never returned a pair of shoes. Our last purchase of shoes was 650 dollars, one of the six pair of shoes we wanted to return but we did not have the box the shoes came in, so Montano's was not willing to take the shoes back, not even for a credit...the shoes we wanted to return cost 48 dollars....if they had given us a credit, we would have spent more money there, because nearly all of their shoes cost more than 50 dollars. it would have been good business sense to take care of the customer. Now we realize supporting local business is only for fools, when local business does not support us. We plan to never shop at Montanos again, will tell all of our friends of their lack of caring for regular and longstanding customers, and to be perfectly honest, we have been paying far too much for shoes for far too long.....using the excuse that its good to support local business. Maybe once upon a time there was good owners at Montanos, but now its just gold diggers and accountants.... people, find your shoes elsewhere....don't get ripped off like we did. Just saying....
I just went to Montano's. I found them to have the best customer service I've found anywhere. I tried on at least a dozen shoes. The young man who helped me was so patient, and he went the extra mile to be sure I found what I wanted and was tireless in his efforts to fill my needs. I have found my shoe mecca.
They do not back the products they sell even when they are defective. I had a boot that started to break down 3 weeks after purchase. They would not cover it until I called the maker of the boot. Even then they had a HORRIBLE attitude!! I will never buy another shoe from them.
excellent – Excellent on line service. Bought boots a few years back and they were great. Appreciated the customer service. I encourage small town shopping and I enjoyed the variety available.
not recommended – They need to improve customer service. They need to back up their merchandise better. I would stick with a national chain store.
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