4817 Baum Blvd, Pittsburgh, PA | Directions 1521340.454397 -79.947609
Arranged loaner and brought car
Fixed serious issue
Kept me informed via text
Accesible via phone and text
The auto body shop is truly amazing. Can't say enough about how well it was handled. Can't wait to have something happen again. ;)
Friendly, responsive, efficient and careful to alert the customer (ahead of time) of any additional costs for services rendered.
My wind shield washer pump was leaking and needed to be replaced. I waited, as I usually do, while the service was being completed. Everything was done to my satisfaction, as it always is. And, while car washing was not to be done that day because of the weather, Michael had it done anyway - much needed and appreciated.
I had a pleasant experience with Rich who is fairly new to me. I believe that he is doing his best to make sure I'm satisfied with his service.
The guys make it so easy for me to have my car serviced. They were quick and walked me through the entire process. Service was exceptional and will always take my vehicles here to get serviced.
"Service engine soon" yellow light was on but no problem could be found after clearing the system. Yellow light came on again down in Florida so I made an appointment with the local BMW dealer down here.
All these trips for service is a pain but I cannot blame Mr. Jerry who was very conscientious and polite.
In my view the fault lies with BMW engineering and design.
I'm always more than satisfied by the prompt attention and sevice that I receive everytime I walk into P&W BMW.
Julian was my advisor and I had initially given a poor ratign of satisfaction as a loaner aI requested was not available but he reposonded promptly so this would not happen again
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