6570 W 120th Ave, Broomfield, CO | Directions 8002039.914155 -105.069174
I spent $350 in this store on nail supplies to do my own gel nail manicures at home. One item I purchased was an LED nail lamp. When I got home, I found the same lamp on amazon for $70 less. I called the store immediately and they told me they would prefer I did not return the lamp, and instead they would give me store credit for the difference. This seemed reasonable to me, as I wanted to buy more colors of nail polish anyway, so I was satisfied with that answer. When I went back to the store the next day, the man said I had to come back when a manager was there. The next time I decided to call before I went in to see if the manager was there, the answer was "no the manager just left". I asked when the manager would be working again, the reply was "I don't know'". So I asked if they would give my phone number to the manager and have him call me. When I spoke to the store manager, he denied everything and hung up on me. Long story short, it's not the $70 that's bothering me, I can afford it. It's the principle and shady business practices. What kind of store does not let you return a brand new item and rips off their customer that would have been loyal to them, and also would have returned to their store time and time again? Instead I will go out of my way to tell people what a bunch of liars they are and to purchase online instead, you can get it just as cheap if not cheaper and avoid shady characters! AAA, even if it was some sort of misunderstanding, you should have handled it much better with your customer!
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