New York Bride

(315) 452-0600 | View Website

429 S Main St, North Syracuse, NY | Directions   13212

43.128980 -76.133235

 
Bridal Shops

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Reviews for New York Bride

Doesn't Recommend
1.0
over a year ago

Nice dresses, AWFUL customer service – I purchased my wedding gown along with all 7 bridesmaid dresses here....It is so far the biggest mistake of my wedding.....the wedding is in a month. It took 7 months for my dress to come in! 5 months for the bridesmaid dresses. When my dress came in it needed to be altered 6 sizes costing me upwards of $300!!! That was the cost of half the dress, not to mention some women don't even spend that alone on a dress. I had to repeatedly call for everything. I got to the point that I was calling everyday to see when my dress and the bridesmaid dresses would be in, they would never have much info. Then when they did come in I get a phone call that they have to be all be picked up and paid in full within 10 days. But it was okay for me and BM's to wait more than half a year for them to get there!! I would never go back here and I am the first of all my friends to get married and will not recommend this place for them. They had the potential of a ton of repeat business from this, Other than the beautiful dresses I don't know how they get repeat business if they treat all their customers the way that I was treated. The women all come off as nice but are clueless!

Recommends
5.0
over a year ago

They REALLY Understand and Listen! – New York Bride really "gets it"! I shopped everywhere from Rochester to NYC. I tried $5,000 dresses and under. I couldn't find THE dress. I was starting to feel like I was being a little ridiculous! I drove to NYBride out of desperation and WOW! The consultant (Bridgette) talked to me, listened to me, and pulled a room full of dresses for me to try on... I loved 3! I couldnt choose between 3 dresses after extensive shopping for several months, then I walk through this door and have too many to chose from! I did chose an Enzoani Blue dress that is completely AMAZING and it was under $1,000. I drove back for alterations and was fearful that they couldnt possibly be awesome in every department. I was prepared to be less than happy and again they were AWESOME! They were so professional, kind and skilled! They pressed my dress while we went for dinner down the street so that we didnt have to make another trip back.This experience was so refreshing! There are still people in the world that truley care and try to make a difference. NYB certainly made a difference with me. For all of the cranky brides out there...try being nice and nice is what you will get back! I watched the woman there prove this every minute that I was there! They always referred to me by my name. How they remembered was beyond me. The store is sooo busy everytime I am there, and still the consultants are happy and helpful. I also found them to be extremely organized and knowledgable about the merchandise that they carry and even dresses and designers that they don't carry! I can't say enough. EVERY bride from everywhere should go to New York Bride!

Recommends
5.0
over a year ago

Fantastic for Brides! – NYBride was the last store I went to when shopping, and it's where I found "the dress." Nancy has been the absolute best to work with and all the women there are so helpful. I have always been treated with respect when I am in there and they always have time to answer my questions. My dress came in WAY before it was supposed to, and their alterations department rocks! Capri is a sewing wizard! I don't know why people were complaining about taking their shoes off....that's standard anywhere you go. And would you wnat dirt or salt all over your bridal gown? The store is sooo full with everything. They recently added a Mother of the Bride section. My mom was disappointed because they didn't have this when she was looking, otherwise she would have ordered from here too. And she's out of state! By far, this has been the best experience in the whole wedding planning. And I reward myself with gelato from Geddes Bakery (right next door) everytime I go there. I would HIGHLY RECOMMEND them to anyone, they do great work!

Doesn't Recommend
1.0
over a year ago

be very careful! – I have shopped in many boutique and glamorous shops - I went to NY Bride because of their high service rating and was taken care of by the manager of the shop. After choosing 4 gowns and not liking the color, I saw this gorgeous gown on the floor and asked the color. She told me it was Latte, a cream, gold chiffon blend (there would be an up charge for this, of course) which would look wonderful on me in August with my coloring and to get gold shoes to wear with it. She took my measurements and said it would be delivered to me by May 30th - plenty of time for my son's wedding.

What arrived last week was the ugliest color I have ever seen, the gown fits, the jacket is too small. After many phone conversations (I even e mailed them the color found on other models) they absolutely refuse to correct their mistake and have had the audacity to mail this dress back to me.

I have contacted the manufacturer and found another shop which is going to try to correct this mistake with the manufacturer and get me the corrected gown - BE VERY CAREFUL ABOUT THE FINE PRINT AND CUSTOMER SERVICE!

Recommends
5.0
over a year ago

Best experience by far – Although the entrance and outside of the building were a little daunting, NY Bride was by far the best experience that I have ever had! The girls there were so helpful and wonderful to be around while looking for my wedding dress. I have been to at least 5 shops before this, and I'm proud to say that NY Bride was the one shop where I found, "my dress." Of course you have to take of your shoes, that's custom with any bridal shop so that you don't dirty the dresses and there are also going to be alteration fees, which is also custom... but the staff was extremely friendly and you give the okay before any sizes are ordered. I would highly recommend this bridal shop, it definitely made my day!!!

Recommends
5.0
over a year ago

Best Bridal Shop I have ever been in! – I Love New York Bride! It is the best experience that I could have ever asked for! Everytime I am there, I am treated with such great customer service. The women there work so hard to please everyone. Anyone that complains about the service (like the people below) should re-evaluate the stores that you can compare them with. They rock!! Their dresses are beautiful and the staff is amazing!

Doesn't Recommend
1.0
over a year ago

Don't waste you time trying to find the entrance! – The customer service was the worst. The attendant would not wait on us until we removed our shoes so we just asked for a book, her response was not until you remove your shoes. My mother in law has problems with her leg and it is hard for her to walk around without the support of her shoes. The girl would not even give us a book to look at. If it is such a big deal to take your shoes off cause of the dirt tracked in or whatever then don;t make people walk down a hill to the back of the store. Or if you are such the upscale boutique you think you are then provide paper covers to go over their shoes. There are much better bridal shops around with much better selection.

**If you keep driving north there is one to your left called Rebekah's, friendly and fast.

Doesn't Recommend
1.0
over a year ago

Beware customer service and measurements – I ordered a flower girl dress as part of a large wedding party. It came in and it was the wrong size by quite a lot. They would not be accountable at all. They want me to pay a significant amount of money (almost half what the dress cost!) when they were the ones who measured my daughter! And, most of the bridesmaids required alterations on their dresses for an additional fee even though they measured everyone without any comment that all the dresses would all require alterations. Beware, I would strongly suggest.

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