Clay >Veterinary Services > Liverpool Animal Health Center
8205 Oswego Road, Liverpool, NY | Directions 1309043.168274 -76.242110
M-F 7:30am - 7:00pm, Sa 8:00am - 2:00pm, Su 9:30am - 12:00pm
Owner is not nice and has HUGE turnover – We use to love this place back when Dr. Nowak was there and Dr. Alison Hazel (was part owner I believe-have since been long gone)... Professionally I trust Dr. Clegg but we decided to leave because our dog and daughter were treated very poorly by Dr. Clegg so many times and also as many others have said well dog visits run $150+++ If you need a refill on meds or a vaccine you have to come back in for a well dog visit and be charged $100 again. Even when you were just there a month before... We ended up coming back when our dog's cancer surgery was not done right at another local vet and Dr. Clegg was so rude that we ended up leaving again for another reputable local vet. Professionally this guy knows his stuff but he is so rude and uncaring with my senior dog that we just could not stay and have nothing good to say about him. Staff at desk were always very polite though. He has a huge turnover in great Drs. there. I think he hires mostly Cornell grads. I wouldn't refer them, if you are looking for a vet in Liverpool area I would refer the owner Dr. Wolcik at Liverpool Village Animal Hospital personally :) (Always ask for the owner though because one female Dr. was very rushing there..) You HAVE to advocate for your pets....
Fantastic – I absolutely love this place. I have been going here for years. I cannot say nicer things about the veterinarians here. I love going to Dr. Clegg(he is my primary veterinarian), and Dr. Hutt and Dr. Lender are fantastic as well. I haven't been able to seen some of the new vets there, but I know that Dr. Clegg has the habit of hiring great new veterinarians along with some of the "more seasoned" professionals like himself, Dr. Hutt, or Dr. Lender.
They have great service, and I can't say kinder things about their care.
Yes, they can be expensive, but the clinic is on par with all the other vets in the area. Medical equipment and care(veterinary or human) is expensive.
Also, to the previous post. Yes, 22 dollars is a lot for a nail trim, but realize this is a veterinary hospital. They need to take care of injured and sick animals, as well as boarders and the typical check-up. Nail trims take away from that. Vets didn't go to 4 years or undergrad, then 4 years of vet school, possibly a year internship and a 2-3 year residency to trim your dogs nails. WHILE THEY ARE HAPPY TO DO IT FOR YOU( your pet's care and health truly is in their right interests), there are more important things that take place at a veterinary hospital.
Veterinarians and technicians are not groomers
Charged me $22.50 for a nail trim on dog!!! – expensive and they push things on you
Always impressed – I have been going to Liverpool Animal Health Center for years with several different animals. I am always impressed with the high level of veterinary care that I receive at Liverpool Animal Health Center. The hospital is a busy, 6-doctor practice, which may is able to bring in a large volume of patients. This seems to be a reason for any wait one may receive( although it is often not as bad as other posts may like you to believe).
The cost is comparable with a lot of other veterinary clinics in the area. Since there are six veterinarians that work there, it is possible to see a different veterinarian every time you go there, but if you like one, you can simply request them as your primary veterinarian. I have only seen Dr. Clegg( the owner) for many years now. Even though he is my primary veterinarian, the receptionists always ask if I would be willing to see another doctor. So again, if you make an appointment and a receptionist asks if you have a preference, speak up. Just like your own medical care, go to a veterinarian that you trust and feel comfortable with.
There is no reason to see a different veterinarian every time. It may be nice at first, however until you find a veterinarian at Liverpool Animal Health Center that you truly enjoy. All of the veterinarians, especially Dr. Clegg(owner), Dr. Hutt, and Dr. Lender have all been there for quite a long time. There really isn't a high turn-over rate at Liverpool Animal Health Center.
Yes, cost can become high when seeing a veterinarian...especially if you have multiple animals. There are options to pay, including credit care and care credit at Liverpool Animal Health Center. Yes, they read x-rays and ultrasounds( in opposition to a previous comment). They always give you their diagnosis through their interpretations. Still, just like you wouldn't have a family practitioner give you a definitive diagnosis about an x-ray without consult with a board certified radiologist, the same goes for veterinarians. While they do read and evaluate x-rays, and consult with other veterinarians that work there at the same time, they send them to a radiologist to provide the best possible care for your pet. That is the perk of going to an AAHA accredited veterinary clinic.
Liverpool Animal Health Center really is about the best possible care for your pet. I fully endorse any of their veterinarians. While a couple ( out of several) of their receptionists are not spectacular, their veterinarians are...especially the "big three" of Clegg, Hutt, and Lender.
I recommend this clinic, and hope that no matter what clinic or veterinarian you choose, you choose one that gives you and your animal great veterinary care. You must be comfortable with this veterinarian and you must be proactive in your pet's medical care. While I chose Liverpool Animal Health Center, I realize that many of you will not. That is not a bad thing, but I hope you choose a veterinarian wisely and take more into account other than cost fo medical care. If anything, I hope this post helps. If your experience is bad, I apologize, but I assure you that I have always been impressed with this place.
Not worth the price – New to the area, so I chose a vet that was close to my apartment. If you are use to having the same vet for each visit for all your pets - you probably won't get that here. I have seen 3 different vets for 3 different cats. Not sure why there is such a high turn over rate with vets here. Some of the vets are not very personable toward you or your pet. I really don't like that they have to take your pet out back for any procedure (shots, cleaning their ears), while you go sit and wait in the waiting room. This is the first and only place I have been to that doesn't give vaccinations right there in the room with you. There also seems to be way to much overhead with this place...with the receptionists, vet techs, animal handlers, and the vets...no wonder why I usually end up paying over $100 every time I go there! One of my cats ended up getting chest x-rays on one visit, and they charged me for a radiologist consult. Can't the vets read these? Isn't that something they went to school for? When you finally do get your animal back, you have to wait another 15-20 minutes just for them to bring your chart out so you can pay for the visit. Not a very efficiently run place. I will be changing vets soon.
Impressed – I recently had to switch vet because my current vet changed there hours dramatically. I made several call to other local vets and I just didn’t get the “warm fuzzy” from any of them. I proceeded to call Liverpool Animal Health Center. I was presently surprised. The person on the phone actually seemed happy to talk to me. Fortunately their hours fit my schedule. They are open until 7pm Monday –Friday and are also open until 2pm on Saturdays. I was able to get an office visit the very next day, which was a Saturday. When I arrived I was greeted politely and was given a form to fill out. The waiting room was large. It was a well- used room but very clean. I just finished to form when we were called into to the exam room. I accompanied my pet with my 2 children to a small well used but again clean room. We spoke with the vet tech first about why we were there. She took down all of the information in full and then left us to wait for the vet. We waited about 5 minutes when the vet came in. He was fantastic with our 6 month old very energetic 50lb Lab puppy. He did a full exam and gave a very throw explanation of her diagnosis. He also gladly answered all of my 6 and 7- year- olds questions no matter how silly they were. I was very nervous about having to switch my vet but everyone at Liverpool Animal Health Center put all my nerves at ease.
Not Impressed – When I moved to the area, I selected Liverpool Animal Health Center because it was nearby to my new house. I found the hospital to be dirty, primarily in the the exam rooms; dirt is caked on the wall near the floor. There has been several veterinarians leave the hospital, I think that turn-over rate says something about a business. I don't like the fact that my animal's doctor has to change as a result. The doctor's are very matter-of-fact, they aren't playful or affectionate to my pets. I don't like that they take my animal to the back room (only for staff) to treat them (i.e. shots) and I have to wait in the waiting room. My pet is stressed enough to be there, then to be separated from me just makes her even more stressed. Additionally, I find myself waiting around there for 1 hr - 1.5 hrs every time I go. I almost always leave paying $100-$200 for the visit (over $20 just to get nails clipped is ridiculous!).
The last place I took my animals to, I would walk in, the receptionists/technicians would know my animal's name and greet her playfully, I would wait in the waiting room for no more than 15 minutes, I would then go to the large exam rooms, the technician would take some info, I'd wait about 5 minutes (if even) for the doctor, then he/she would treat my animal right in the clean, spacious exam room (with me there). Then, when we were done, I would go right to the counter to pay and then leave...no waiting around. In my opinion, this is the way a good veterinary office should be run. Liverpool Animal Health Center doesn't compare. I will be looking around the area for other animal hospitals.
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