3251 20th Ave Space 231, San Francisco, CA | Directions 9413237.729133 -122.476728
Mon-Sat 10:00 AM-9:00 PM,Sun Closed
Neighborhoods: San Francisco State University, Southwest
I bought a pair of sunglasses that were too large per the recommendation of a worker at Broadway Eyeworks. Once the optometrist saw how much of a horrible fit they were he returned them for a smaller pair, I paid the difference for the switch. My bill was up to about 500 by now. I had the sunglasses for 2 months before they started to fall apart and became loose (which happened because of him using the heat gun and tightening them over and over since once again, they were too big). The doctor offered to exchange them again and he'd put new lenses in my old frames and give me the difference.
I brought in the $500 pair of sunglasses and EVEN THOUGH he said that he would "put new frames in my old lenses" he then said I'd have to give him the $500 tiffany sunglasses without any money back or price adjustments. So basically that crook wanted me to have my old sunglasses, with new lenses (which don't cost $500) and not honor the 1 year warranty from the tiffany company! He would not even let me have my money back for the frames that he broke. I want my money back for the sunglasses and I will go back to my old frames entirely. I cannot believe your company treated a customer like this. Your poorly trained staff was the problem. And ON TOP of it when screws started falling off the glasses the optometrists hands them back saying "glue still wet, let them dry first" wow, classy repair.
I've had to be in touch with the Tiffany's company and the Linthotica company who manufactures the frames to try to correct the mistake and return the broken glasses under warranty. DON'T go here. I've filed a complaint with Tiffany's and with the Better Business Bureau, I really hope to have my issue solved.
Wrong Prescription Given – My daughter was given the wrong prescription there. My daughters eyes could have been permanently damaged due to their mistake. The staff was not friendly at all and did not even apologize for THEIR mistake.
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