De Witt >Food & Dining > Fortune Hawaii
4324 E Genesee St, Syracuse, NY | Directions 1321443.035131 -76.068317
Monday 11:00 AM - 10:00 PM
Tuesday 11:00 AM - 10:00 PM
Wednesday 11:00 AM - 10:00 PM
Thursday 11:00 AM - 10:00 PM
Friday 11:00 AM - 11:00 PM
Saturday 11:00 AM - 11:00 PM
Sunday 12:00 PM - 10:00 PM
Do not waste your time ordering from here. – My husband and I like to have Chinese food on Sunday nights. We have tried many places for delivery and was not very happy with what we had so many times we do the PF Changs from the grocery store. I was in the mood for delivery so we tried Fortune Hawaii again. Tonight was the 2nd time we were given the wrong order.
I ordered something new for the appetizer and a combination plate. When the food came I started eating it and commented to my husband I liked the appetizer I ordered. My husband asked me what it was and I said I wasn't sure so I pulled out the receipt and saw it was someone else's order. I should of learned to look. I already ate part of the appetizer and started on the soup before this was realized. I was searching for my phone to call and in the meantime they called my husband.
My husband passed the phone over to me and I was being yelled at by the delivery guy. Saying why did I eat someone else's food and it cost more than what I order and I owed him money. The difference 7 cents. He continued to yell and me saying this was all my fault. I tried to explain this was a new order for me and I didn't eat the food on purpose I would of rather had my combination plate that I ordered.
Overall customer service HORRIBLE. I do not want to give my money to a restaurant to be yelled at when something was not my fault. If you like having a stressful dinner than this is the only thing you will get from Fortune Hawaii.
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