Pet Haven Cemetery

(315) 469-1212 | View Website

4501 W Seneca Tpke, Syracuse, NY | Directions   13215

43.000068 -76.201105

 
Pet Cemeteries, Pet Services, Pet Funerals

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Reviews for Pet Haven Cemetery

Recommends
5.0
over a year ago

Respectful and Understanding – My wife and I were new to Syracuse 6 years ago. When my Mom and Dad came to visit with their sick dog Fritz. During their stay, Fritzi passed away. My wife had NO IDEA where to have him cremated. Our vet suggested Pet Haven Animal Cemetery.

What an AWESOME place! The care and understanding the staff had for each member of my family was remarkable!

When my wife and I lost our beloved Pomeranian Emily Sue after 13 years, we went straight to Pet Haven. I was able to see first hand the respect, and kindness the staff showed for our huge loss. If we needed ANYTHING they were there to accommodate us.

This has been a horrendous year for us. We just lost our cat "Rocky" on Sunday. I immediately called Pet Haven after hours, and they responded VERY FAST first thing on Monday. I was able to drive "Rocky" right down there Monday morning, and then have him cremated in a private service this morning (Tuesday).

My wife and I wouldn't go ANYWHERE ELSE.

AMAZING STAFF, AMAZING SERVICES. The prices are EXTREMELY REASONABLE.

God Bless Pet Haven!

and THANK YOU for all you do!

Doesn't Recommend
1.0
over a year ago

If you have a beloved pet that passes away, please take my advice and do NOT go to Pet Haven Cemetary.

My chihuahua died at 2 and a half years old and it was the worst day of my life, I brought her into Pet Haven and the receptionist said "Oh, there's nothing wrong with her"...she assumed I would bring a breathing dog into a pet cemetery to be cremated by appointment, this was very upsetting to my girlfriend and me. In that same visit, the receptionist was all jokes and laughs with another woman, this was very offensive and hurtful.

We picked up our dog a day or two later and the certificate spelled our last name completely wrong, even though the held the correct version, written by us. We went back and told them and they said they would send the corrected certificate in the mail but it never showed. 2 weeks later I called and asked what was happening and the lady only said "I don't know". She asked for the info again and I told her that I already gave it to them twice, she said she didn't have it and I asked her why and she said "I don't know".

Incompetent AND insensitive? A horrible experience.

 

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