Syracuse >Sporting Goods Manufacturers > Tarson Pools & Spas
4310 W Genesee St Ste 3, Syracuse, NY | Directions 1321943.045790 -76.245149
Mon. - Fri. 9am - 7pm;Sat. 9am - 4pm;Sun. 10am - 3pm
We bought a pool here in May and it has been a nightmare ever since.!!! We were talked into buying their "HealthCare System" buy Don who told us that it was eco-friendly and practically maintenance free. Simply shock it when the pool is opened in teh beginning of the season, and then again when you winterize it. No weekly chemicals need that will sting your eyes and bother your nose. And we bought into it, hook line and sinker. NOT THE CASE! This system actually needs MORE chemicals and it has not worked since we bought it! The water is ALWAYS cloudy and we are told something different EVERY TIME we bring in a water sample. The floor staff has no idea how to work this system. We had to call the manufacturers to see how to treat it and it is nothing that Don said it would be! On top of everything else, we STILL don't have all the parts to our pool, and are getting the run around on having our pre-existing fence repaired that was damaged by Tarson's installers when they ran into it with one of their machines! They completely broke a post in two and the panels were ripped right off the posts, shifting the fence. STILL HAS NOT BEEN FIXED!!! We are so sick of having to deal with Tarson every single day since this project started in May. Don is a complete liar and will lie right to your face. I have written down everything he has ever said to me since the first day we had a consultation with him, and as soon as their were problems he lies and says there is nothing he can do. His favorite saying he will end all conversation with is "I don't know what to tell you." I do. DON'T BUY FROM TARSON!!!!
Probably Should Go Somewhere Else – They are only interested in selling their product and making money. They were very condescending when I told them how I maintained my pool and basically called the company that I purchased my pool from idiots.
The people who worked there were very young and unprofessional and exaggerated their experience. I went to two other pool companies, one down the road and one on the other side of town, and they gave me more information without trying to sell me anything.
Even though Tarson did test my water quickly, they did not tell me the correct way to fix the cloudiness in my pool and just tried to sell me products, even though I assured them I had products that came with my pool at home. I called the company that I purchased the pool from to ask them if Tarson gave me good advice and was assured they gave me the wrong information, so did the other pool companies I went to.
Although Tarson was quick to test the water quality, they were also quick to try and sell me unnecessary product and quick to tell me what I was doing was wrong (in an attempt to try and get me to buy their product).
If you need a new pool or spa or have a traditional pool or spa and no chemicals or idea what to do, maybe they would be good place to go. However, if you have some idea what you are doing and don't want to be talked down to by teenagers and young adults, I would suggest going somewhere else! There are places that are close and with better knowledge, comparable prices and are not out to up-sell.
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