Memphis >Fitness > French Riviera Spa
3464 Poplar Ave, Memphis, TN | Directions 3811135.128549 -89.945701
Neighborhoods: Jackson - University Area PD, East Memphis/Colonial/Yorkshire
BE AWARE...when you sign up for this gym you are really signing up for a finance company called Paramount to retain your credit card and billing information so that they can bill you every month and rob you when it comes time to cancel.
While this gym has served its basic purpose for me in the last year and half dealing with their finance company Paramount is a complete joke when you are moving out of state. Cancelling your membership is like jumping through hoops in a circus. It has been two week and I have made zero progress. You can't go to the physical gym itself and speak with a supervisor or manager about it there because they have "no control" over what Paramount does or its regulations. They simply sell memberships -- beyond that you are on your own! As a business I would make sure I would maintain some control with my Finance provider for situations such as these. Forfeiting any kind of control to a finance company is irresponsible and poor business practice. Not only that, their hands are tied when they do want to help a client. Talk about customer service. Unfortunately, I think they prefer it that way.
Paramount only accepts a mortgage note, a letter from an employer in the state you are moving, or a drivers license. I am not buying a house, I don't have a job yet in the city I am moving to, and a change of drivers license could take up to two months. They REFUSE to accept my lease as a change of address even though that is a perfectly acceptable proof of change of address. They claim it is because a lease can be easily altered...can all of the above approved forms of change of address not be altered to someone's advantage? Beyond this, there is nothing they can do for me...except to continually charge me until my gym membership runs out one year from now. The supervisor tested me further by asking me if I was moving because of job relocation..."actually I am moving because my fiance has been relocated...and wait...it's literally none of your business!" What does it matter, I am moving, I want to cancel my gym membership, I have a perfectly acceptable form of change of address. What could be the problem? If the issue isn't resolved in the next week I will have someone of legal authority to step in.
Paramount's actions are criminal and French Riviera should rethink using them in the future as a financial service provider if they expect to retain clients. I will not recommend this gym or any gym that uses Paramount to anyone ever again.
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