7855 Mainland Dr, San Antonio, TX | Directions 7825029.511030 -98.639134
I used these guys about a year ago. A friend told me that they had used them for years before but weren't very sure about them now since their last experience was not so good. I was told that they tried to call the owner, James Murphy, to complain and were told that he had sold the business. They asked to speak to the new owner and were put on the phone with someone who had a very thick accent. Maybe Indian? Either way, they said he was very arrogant. They decided to never use them again. Well they did call them once more and Murphy was short staffed, so they sent someone from another company they own called Bexar air. They said that the individual that showed up smelled like pot smoke.
I decided to call them because I thought maybe they just had a bad experience. I was also new to this city and Murphy was the only name that I had heard anything about. That was a mistake. First of all, the call was $89 to come out. I thought that was expensive, but if they were good and know what they are doing, then that's not so bad. Well then come to find out they also stuck me for a hidden fee of an additional $10 as a fuel surcharge! What crooks! I am in north central San Antonio in between 1604 and 410 right in the middle of the city and you are going to charge me $10 for fuel so that you can come to my house and make money off of me! Hell no.
It gets better. I am told that I need a part but because of the age of my a/c (12 years), I should replace everything or it may be unsafe! They guy that came out was more interested in selling me equipment than repairing my a/c! I called up Murphy to complain and some lady told me that he was new and needs to earn his commission? What the hell? Please do not call these guys unless you want to get ripped off.
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