4452 Commercial Dr, New Hartford, NY | Directions 1341343.082550 -75.324153
waste of time and money – Let me start by saying I play an uncommon instrument, the ukulele. I dont expext most stores to know everything about the ukulele, but if they are going to carry ukes and uke accesories you need to know what your doing. After my last vist I'm positive whoever worked on my instrument had very little to no clue what they were doing.
I brought in a baritone uke that i had purchesed from them a few weeks before to get restrung as the strings they sold it with broke within the first few days of owning the uke. I told the person at the counter very clearly I needed standard baritone uke strings, even explaining the tuning and that 2 string should be wound and 2 should be nylon. the person working assured me he had it and went to look around the store. I didnt check the uke back at the counter as they had already put it back in the case, but when i got home i descovered they had put on all nylon strings, put them on in the order you would a soprano uke, and had tunned it like the top 4 strings of a guitar, not the bottom 4 like standard baritone uke is. the string package which they left in the case had the correct tuning on it in three different places, but the most promenant of these was scribbled over in pen with the new tunning they used written over it.
I love the few instuments ive bought from Big Apple Music, but this incident combined with their strict no jamming in the store policy is more then enough for me to take my music needs somewhere else.
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