Vestal >Vestal Veterinary Hospital
2316 Vestal Pkwy E, Vestal, NY | Directions 1385042.093937 -76.015309
M,W,F 7:00am - 6:00pm, Tu,Th 7:00am - 8:00pm, Sa-Su 24hr
Vestal Vet Hospital's front office staff (With the exception of Laurie, she has ALWAYS treated me with respect and courtesy and always calls back when she said she will) have been very rude to me on occasion, ESPECIALLY THE OFFICE MANAGER, HOWEVER. Dr. Laura Shafer, is one of the best vets I have ever had the pleasure of meeting. She is very low key, friendly and honestly has a concern for my pet. Dr. Laura, is worth whatever I have to take to make sure my baby has the best medical care possible, and trust me I am VERY particular when it comes to my animal. She is the ONLY REASON I would go back there. They do charge for every little thing even collection of urine and blood that's a bit over the top for me. However, my baby is worth every penny and so is Dr. Laura.
Excellent care. We live 45 minutes away. We called the clinic at 9 at night and told them about our cat and they said to bring him right over. They diagnosed the problem and did surgery to relieve the obstruction in the urethra....same night. They called us regularly with updates and our cat received excellent care. I do not believe we would have received the same service at the small local vet we had been using. The old adage..you get what you pay for applies here.
Amazing Veterinarians – The staff at Vestal Veterinary Hospital saved my cats life. I took my cat to the emergency walk in on the weekend and since the moment we walked in the doors the staff was nothing but caring. After diagnosis the bill came back to be $1000, but they took the time to make a list of everything they were doing and optioons. We agreed to treatment. A little while later the emergency vet called us personally to explain that my cat need major surgery at a very high cost. Being a non patient I understood. We agreed to surgery. After staying for a week I am so impressed with this hospital. My cats vet was Dr. Jeff Shafer. He would call me everyday to keep me posted on my cat and did everything he could to keep the cost down. He took the time also to explain everything to me. The staff also allowed me to visit everyday for as long as I wanted. I officially transferred my cats care to them becasue I was so impressed. This is the best hospital I have ever seen. You cannot get better care and a more caring staff than here.
very caring staff and doctors – Dogs have always received great care there. Helped one lose 1/2 his weight. Their emergency services are shared with other vets on a rotating basis during the week and staffed by their own vet on weekends where she's available for 24/7. Some vets are not included as they've chosen not to share in the cost of an emergency service. Those vets tell their clients to call Cornell if they have an afterhours problem.
Its unfortunate that those clients don't appreciate the necessity of having someone closer than Ithaca if their animal becomes ill outside of regular buisness hours. Instead of being angry at Vestal Vet - they should place their anger toward their own vet who refuses to share in the cost of providing emergency services .
This place is on the high end of prices but it's filet mignon not McDonalds' value menu when it comes to treatment. Ask your vet before you allow your animals to be treated what your options are if your animal gets sick or hurt outside of regular office hours. If they say Ithaca - then prepare to drive or consider choosing a place where your animal can be treated regardless of the time of day or night.
Vestal Vet offers quality care and shares services with like minded veternarians so that animal care is not compromised by the time of day or night that service is needed.
As for the bleeding paw - people know the initial cost upfront - if they come and take up a doctor's and staff time - there's no discount if the advice is then ignored. If a Vet there says my dog needs anesthesia then that's what my dog gets - I don't second guess that choice even though anesthesia is expensive whethier for a tooth cleanig or tumor removal.
Use Vestal Vet Hospital only if you want access to 24/7 quality care - otherwise - go cheap and don't complain that you are on a snowy road on your way to Ithaca cause the cheap vet stays cheap by closing early and not sharing in the cost of comprehensive care!
emergency dog surgery – Dog swallowed a fishing hook on a sunday night of a major holiday. Full staff on board and took care of the surgery. Amazing!
Avoid at all cost – My daughter called VVH for an emergency visit for her cat and was told because he had been seen by a particular local Vet that they would not treat him. She was referred to Cornell Animal Hospital. This is supposed to be an emergency animal hospital... but they will only treat animals that have been treated in the past by their "hand picked" Vets? Simply wrong, and very disturbing.
Excellent Care for your pet – I am pretty passionate about my cat and would not trust her health to anyone I didn't believe had her best interests in mind. My personal experiences with Vestal Vet have been very positive. They have always given my cat quality care that gives me a great amount of peace of mind. The doctors who treated her spent as much time as it took to make sure all my questions were answered about her care and addressed any concerns I had with great compassion. I would suggest this vet to anyone who wanted exceellent care for their pet. Top notch.
Beyond RUDE & Uncaring & Driven by $$$$ – let?s put it this way , i have a 10 year old bulldog that had surgery several days before I needed serious help for my dog, my dog had his tail removed and one of the stitches had broke, my dog was bleeding really bad and me and my wife decided to call the vestal vets, ok fine we go over and first thing is 125.00 before anything, had to wait at least an hour and a half before talking to a so called doctor, mean while my dog is bleeding everywhere, still nothing is being done and this is supposed to be an EMERGENCY VISIT. well after all that time we are told to go into a room -which we wait another 45 minutes then the so called vet doctor comes in and we tell her what is happening, and this so called vet doctor tells us to put the dog up on the table if we want her to see what is going on. I am livid at this point but hold my cool. so called doctor vet wipes off the wound and looks and decides to tell us that he will need to be put under in order to re-stitch the wound. So called vet doc leaves and then another helper/worker comes in and tell us that this is going to cost at the minimum of 750.00 for this surgery! OMG I?m ready to loose it, we tell worker that the whole surgery for the tail to be removed and all that was involved to remove the tail cost 350.00 at the Endwell Vet hospital!Quote ( I don?t what to tell you but this is the price for surgery for a stitch to be re done - we told her we don?t have that kind of money on hand, mean while girl goes and talks to so called vet doctor and comes back (mean while my dog has lost a lot of bl00d) and tell us that we would have to pay 750.00 . WTF i told girl there is no way that we can pay that, so girl offers to put 2 gauze pad (2-inch x 2inc and tape over the wound) we said ok - I guess we will have to wait until the morning until the Endwell animal hospital opens. , girl put on the worthless dressing and before we even leave we had to pay 125.00 for two small pads and some tape. i would not recommend ever never.
Best Ever. – The doctors and the staff here are the best I have ever known. They are caring and pleasant to both the animals and the owners.
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