Burien >Automotive Repair > Transmissions Northwest
14025 1st Ave S, Burien, WA | Directions 9816847.476771 -122.334319
Mon. - Sun. 24 Hours
Awful and dangerous. "Rebuilt" tranny would bang into 1st, chug into 2nd, go into overdrive too soon, loose power and refuse to release until I dropped to 15-mph. They insisted tranny was fine and sent me on my way with the fluid only half full, plus many bolts missing that held on the front end and power steering. The few couple bolts that WERE on were only finger-tightened causing them to strip and the mounts to eventually break. None of the safety pins had been replaced. A matter of time before my front end would have gone out of control. They even told me to ignore the red warning light which was signaling my internal speed sensor control inside the tranny was missing or not hooked up (a 10-hr job in it's own right). Tranny ran far better BEFORE I ever took it to TransNW. It eventually cost me $4000 to have a dealer fix their "work" because of the bad tranny and other damage TransNW caused.
Transmission Northwest's manager most of 2013 on Jan 31, 2014 was sentenced to 24-months in prison (plus 3-yrs probation) for a felony indecent liberties conviction. Trans. NW allowed him to work in a position of dealing with the public despite the sexual assault charge hanging over him and despite racking up numerous complaints to deputies including one customer who had a knife pulled on him and another who was slugged in the chest so hard he was knocked to the ground (because his girlfriend had tried to record a conversation).
One deputy described the manager as "belligerent". After speaking with a handful of angry customers the most common complaint involves free tows that have ended up costing as much as $700. Once the company offers a "low ball" price (not in writing as required by law) and gives the "free tow" it can then jack up the estimate. When the customer turns down the higher price and wants their car back they're then required to pay the tow bill which is whatever the company wants. Their website clearly states "Free Towing ... pickup and delivery". The Attorney General calls that "Sale by Deception".
Other complaints include peoples cars coming out worse than they went in (one person had to give it to a junkyard) and vehicles being kept for up to (in one guy's case) 9 months!! Not all the complaints can fall on the old manager's back. Part of the problem is ownership.
This company has an "F" rating with the BBB.
Avoid this company at all costs. They took our money up front and never repaired our car. Just excuse upon excuse, and in the end they did damage to the car beyond what needed to be fixed, and never fixed the initial problem. We ended up selling the car as junk. So now we're out thousands of dollars and have no car. Lawsuit pending.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Transmissions Northwest on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.