PO Box 630686, Miami, FL | Directions 3316325.950000 -80.150001
My husband and I are senior citizens and felt like we were taken advantage of by our moving company. They delivered our goods but failed to reassemble a few things such as our bed and dining room table. We had to ask our neighbors son to do it. After calling and complaining I was told someone would get in contact with me. Feeling like I was treated with disregard I was surprised when someone returned my call that same day. Whitney from their claims department called and listened to all of my issues. She was very understanding and even seemed a little upset that services we paid for weren’t rendered. She recommended we file a formal claim, and we did so. She stated she can’t guarantee settlement but she will try her best to compensate us for the inconveniences. Surprisingly, we were awarded a small refund. Which we were happy about, but I was happier knowing there are still people out there who value customer satisfaction. Great Job!
My most recent move almost destroyed my faith in moving companies. Like many innocent people, I was misled with a “too good to be true” quote and ended up being charged almost double! I eventually accepted and paid for my shipment, not like I had a choice. But when my belongings arrived there were multiple items missing! I was not going to accept that, there was no way so many of my things could’ve just vanished. After going up the chain of command I finally got in touch with a manager in the customer service department, Whitney. She was very understanding and made me feel like my things for sure would be returned to me. She constantly kept me updated on the status of the search for my items. After 2 long weeks she contacted me stating my things have been found and would be returned to me immediately. I truly appreciate her efforts, I’m afraid my things would’ve been lost forever had she not been so persistent.
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