140 Cooper Ave, Tonawanda, NY | Directions 1415042.984516 -78.909684
In response to Sue L.
We are very sorry to hear that you did not have 100% customer satisfaction during your service visit from Roy’s Plumbing, Heating & Cooling and would like you to know that we take customer satisfaction very seriously and guarantee it 100%. We unfortunately were not able to locate your service visit in our records and we would like to do everything we can to make it right and would suggest that you call us directly at 716-873-5000 to speak with someone directly regarding your visit or leave a review on our website www.iloveroys.com, where your response will be received via email by our Owner Mike Dollendorf. We do appreciate your business and again would like to do what we can to make your Roy's experience a pleasurable one!
Your Roy's Team
Awful service had a young man come out and was to worried about his cell phone the entire time i was trying to talk to him. He gave me a ridiculous price and wasnt very concerned about my issue just kept checking his cell phone. Poor service.Just suggested that i get a whole new system. Would never recommend to anyone after that young man had came out.
Too expensive. Got a ridiculously high quote for a new hot water. When I declined their services I was charged $39 just for getting the quote. Do yourself a favor and stay away from Roys.
DO NOT USE THIS COMPANY!!!! Their technician Tom broke our water line, attempted to repair it, and then lied about the entIre matter, resulting in another $2200 for them to dig up our front yard again and fix his mistake. THEY ARE DISHONEST AND UNETHICAL!!!
Roy's gave my a written estimate of $335.00 to Install MY OWN brand new Delta Kitchen faucet! that 'd just purchased from Lowes! r u kidding me? all the holes are there. Before i called Roys i'd gone on line to look at delta faucet installs - just to make sure there wasn't anything to be concerned about, no concerns
- just rave reviews about how "simple" the install is.
So i called Roy's thinking it COULD'NT cost more than $175.00, HA!! Needless to say i couldn't get him out of my house fast enough! but not before i had to pay $33.00 for the visit/estimate. Unbelievable. I
Used them for leaky faucets. Had faucets refurbished due to the age of them, felt prices are high to put in new ones. Charles was very professional and knowledgable about plumbing issues, even put on the footwear! Thank you.
Excellent – Ken was on time courteous and answered all of my questions. I will definitely contact Roy
Great Service – We had some major sump pump & plumbing problems. First to come out was Tony. He knew his stuff but didn't have the best explanation skills. When spending this type of money we need a good explanation. Called the company and out came Tom Smith. He gave the same superb service that he provided in our last house.
Great Service from Roy's – I had two technicians out to my home on separate occasions for plumbing issues - Charlie Alessi fixed my outside hose spigot so that it doesn't leak anymore! Tom Smith came another time to fix the problem I was having with my cold water in my bathroom. It was only trickling out but Tom came and cleaned all the sediment out of the lines so now it flows freely! Tom also cleaned my sewer and let me know that it's in perfect condition. Both technicians wore surgical booties when they were inside my home which surprised me - I really appreciated that! They were professional and very friendly! I would recommend Tom & Charlie and Roy's Plumbing, Heating & Cooling to everyone I know!!
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