Buffalo >Shopping >
Clothing >Apple Imprints
2336 Bailey Ave, Buffalo, NY | Directions 1421142.918268 -78.813861
Neighborhoods: Genesee Moselle
Well marc i'm guessing there are 2 sides to every story.
Every order (over 55 and counting) i have placed with Apple Imprints in the past 8 months has been done on time and correctly !! Line Shelton and Mary Poissant have been nothing less then terrific !
I've used other printers for big and small orders and i must say they keep you informed and up to date.
Apple Imprints haven't missed a due date yet !
We referred a screen printed shirt order for our valued customer in Canada to Apple Imprints Apparel, Inc. We pre-payed nearly $900.00 by check & placed our trust in Mary Poissant, manager & Lina Shelton, sales rep. BIG MISTAKE. The team shirts order was clearly specified in writing to ship in exact quantity yet Apple shipped it late and missing 4 shirts plus 2 wrong sized shirts. To make things worse Apple never informed us so we were blind-sided by our customers complaint. I urgently contacted Lina & Mary who ignored me for 12 days while my customer had 6 team members playing games with no shirts. When I finally spoke with Lina she apologized & promised to ship the correct shirts immediately. 4 days passed & she did nothing. When I spoke with Lina again she apologized again & stated that the order issue was taken out of her hands and that she could not understand why Mary Poissant was refusing to fix Apple's mistake. She also stated that Apple is a family controlled company that does not listen to "liittle" employees like her. I then emailed Mary three times until she finally replied a few days later. She flat out refused to produce the rest of the order that she owed knowing how desperate the team was. She did promise to refund us immediately but never did. We refunded our customer yet lost their future business and their trust. (Our customer just contacted us last evening and is once again demanding that we ship their 6 missing shirts. Now we're faced with starting the order from scratch with a cost of nearly $300 to buy blanks, get 6 new screens burned, print the shirts and ship them). To make things worse, we recently found out that Apple failed to follow clearly written shipping instructions to Canada so we received an incorrect bill from Customs for $197.01 that was not meant for us to pay. Mary Poissant promised to help resolve that issue too but, once again, she did nothing. This company has no conscience and no empathy. Be careful.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Apple Imprints on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.