Buffalo >Restaurants >
Pizza >Zip's Wiseguys
1341 Hertel Ave, Buffalo, NY | Directions 1421642.947727 -78.858464
Neighborhoods: North Park
Used to love it... – I placed an order for a small white pizza with 4 add on items, and a half chicken finger sub with blue cheese. First issue: $14.50 for a SMALL white pizza. Second issue: $1.85 for each additional item. Third issue: $2.50 for blue cheese on a HALF sub! Cost aside... It took more than TWO HOURS for the food to get here after being told it would be a half hour to 45 minutes. When I called after the first hour and 15 minutes of waiting, I was told they were just waiting for the driver to get BACK - where did he/she go?? Took their tips to the casino?! After waiting another half hour, I called, and was told - unapologetically - that the power had gone out, and they were very backed up. In this age of cell phones, no one could CALL and explain?? The food got here, and after the sticker shock, discovering the food lukewarm and soggy (I had been told that the food had not been sitting around waiting for the delivery person - the food condition said otherwise), I called for some kind of customer service compensation. I was basically told "too bad, so sad", that they were not allowed to offer credits or any kind of offer to retain business. I advised them that I would like to have the owner call me. I was asked to "hang on", and the phone was put down, and I could hear the woman I'd been speaking with talking with another employee about the situation - and it wasn't very customer friendly. She came back to the line, took my info, and said she'd have the owner call me. Still waiting...
Worst Food and Service in North Buffalo – Terrible SERVICE, terrible food. Ordered at 1 am a pizza and taco fries @ 3:35 am i sat down to eat my cold pizza and and french fries with salt and pepper sprinkled on them. When i called to ask why i paid $30 dollars for cold pizza and and regular fries when i ordered taco fries she told me that " Our taco fries dont come with ground beef, cheeze, tomatoes and old the other things that come on tacos. They simply consisted of oversalted and overpeppered cajun seasond fries. It is my opinion that everyone who is employed there is retarded. If i didnt already pay for it with a credit card i would of left the stoned delivery driver standing in the cold and not have answered the door. You guys suck
Long Wait, Poor Customer Service, but open late – We ordered one pizza from Zip's Wiseguys last night after being out. It was one of the only places open after midnight. We ordered the pizza at 1:03am and were told it would be one hour. At 2:17am, we still had not recieved the pizza and called to see what was going on. The man on the phone said the delivery guy was out with four pizzas and ours was third on the list. Just matter of fact, no apologies or thank you for our order. The pizza arrived 10 minutes later (1:24 after being ordered). It was cold AND the box was squished so that all of the cheese was stuck to the top of the box. Cold dough was all we got. We had already paid the delivery guy before seeing the food, and we were too tired to call. We were unwilling to wait another hour for a better pizza anyway, and just ate the outer rim of the pizza. I called them to complain about noon today. I spoke with Tanya. Initially, she said I had to call back when the manager from the previous night could speak to me. She said they had a strict policy that people had to complain upon receipt of the order. She claimed if we ate it, we had to pay for it. Finally, she said if I drove over and returned the uneaten portion, she would credit us for that portion. No apology that the food was late, that it was cold, or that it was ruined.
I rarely call to complain about things or send my order back at a restaurant, but this was a big problem. If the food had just been late, then I wouldn't really care. If it had been on time, but cold, OK. But late, cold, and stuck to the top of the box - I want at least an apology. Likely another pizza at some point. But, alas, no. Since I could not resolve the issue with the restaurant, I disputed the charge on my credit card. I took photos of the pizza and pictures of my call list and times on my cell phone to prove all my calls to resolve the problem, etc. We'll see what happens.
If you don't mind waiting – The pizza is good but you have to wait an hour or more for it. Sometimes it's not even worth the wait because when you get it, it's sometimes cold too. So if you don't mind the wait then it's a good place.
never again – Went there on 1/19/07 and ordered a calzone around6:30pm and to say the place was filthy was an understatement.The guy working shawn took out a jar of jalapeno pepers and put his bare hand in the jar of which i had ordered with my calzone over the phone. I asked one of the workers who owned the place and he said dan derosa to which he said is never around. I would think twice about ordering anything from this place and i think a visit from the health inspectors is in order.
The best chicken fingers in WNY! – Zips has the best and biggest chicken fingers in WNY!!!
Wiseguys's on Hertel – Excellent pizza at very reasonable prices.The dough has some sweetness to it. They must add some sugar to it. What I like best however is that they do not put a lot of spices in the sauce. Most pizza sauces a loaded with oregano, so that that's all you taste when you'r eating it. They also do not over load it with cheese. They use just enough, generous but not too generous.
Great Va;ue – No one in North Buffalo has better food for the price. The new Hoagies are out of this world and the service is fantastic!
Wiseguys : Yumm Yumm Good – my friends, family and i agree that wiseguys is the BEST pizza in buffalo hands down. the sauce is slightly sweet and highly addictive - even if you are not a typical pizza eater - which i'm not - you'll find yourself craving that combination of sauce, crust, cheese and toppings that you can't taste anywhere else. there's no place to sit - just pick up and delivery but you'll find you don't care. the prices are good too. their buffalo wings and subs are also yummy!
Best North Buffalo pizza – The sauce is to die for (I think it's made with wine...shhh! ;-), and the dough done perfect every time. If you're looking for the hard greasy pepperoni, look elsewhere. They use the large slightly salty but not greasy kind. The only caveat I have is that the cheese is not Sorrento or other water buffalo milk derivative type mozzarella (too expensive), but if you bring them a bag of your favorite cheese and ask them to use it, they will, and then you have the BEST pizza you will ever have.
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