Amherst >Auto Dealers > Ray Laks Acura
7460 Transit Rd, Buffalo, NY | Directions 1422142.970687 -78.696960
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
I was able to get a good price on a new Acura (with a trade). Felt I was treated fairly and negotiation over price was straight forward. Good explanation of car's features and they called, without asking, to cancel my satellite radio subscription on trade-in.
I will never, ever take my car to another place to be worked on. I will never, ever buy a car that is not Acura. I will never, ever experience from another dealership the highest degree of customer service that the Ray Laks team extends to me at all times. Quite simply: you are the best!!
I appreciated that you fit me in to evening service. Car was done rather quickly (oil change and headlight) and a call was made to my cell phone letting me know that. I appreciated that. I do always feel like it is pretty expensive but that's true of a lot of things these days - ha ha. That said, I still would rather pay for good and trusted service with Ray Laks.
Excellet Service Department - I own an 03 Acura MDX, and a Honda which I both service with them. Sean Kelly is the Asst Sales mgr. He's excelleent Mark is the Mgr. also very good. I've really appreciated how great these guys are at getting our apts in around our schedules. And I've had so many problems with other service departments trying to make up bogus charges and things which need to be fixed. So now I bring both our cars into Ray Laks. I find the Mgrs both very professional polite and accommodating. The service guys I've talked with have all been very knowledgable. And they wash your car after every service which is always a nice touch. plus every sat you can get a free carwash.. nice touch...
Pick up my RDX tomorrow night . First time I ever left a car dealership feeling like I didn't get screwed! Great service , very personal and professional.
completely satisfied...Service manager, Tiffany, was very pleasant, professional, and accommodating.
Extremely excellent service quality and have extensively explained all the details to customers!
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