Pizza >Picasso's Pizza
2193 Union Rd, West Seneca, NY | Directions 1422442.859947 -78.754120
Last night we ordered a med pizza w/dbl cheese, pepperoni &half onions. Was the worst pizza we ever had, it was so over cooked the pepperoni was blackened. So over cooked, it was dry & did not have dbl cheese. Must have been a night when everyone wanted to go home early. We always get the antipasto salad which is awesome, but never the pizza again.
Largest Pizza in the area – Last weekend i came in to this place while i was passing by on my way home from work. I decided to stop in and give it a try. I went in and placed an order to go. From the beginning the experience was great. This place is was busy cause it was a friday night. When i walked in the door i was greeted by the staff. They were very helpful for being so busy. They took my order and i asked how long and they said about ten minutes. So i took a seek and waited. When they call me back up for my food i was surprised by there large. It was like a sheet pizza. It was the bigest large i've ever seen. When i got back home we tried the food and it was Great! My kids loved it and they are very picky eaters. You could tell this pizza was made with quality stuff. The pepperoni was crisp and the crust was nice and crispy also. I also grabbed an order of thier fried dough and it was better than the kind you get at the fair. Definitely going thier from now on. The service was great and the food was great. Well worth the drive from orchard park.
Best slice in town – the past negative posts are unfounded on my regard. the product is always excellent, and the service is awesome. you can never go wrong ordering the italian baked wings (order them medium), the BBQ charred wings, or the BBQ fries - they are DELICIOUS! their fried spaghetti parm is also a personal favorite. i always order their lunch specials - they never disappoint. the blackened pepperoni makes for a unique slice, and the seasoning that they top it with is OVER THE TOP! i always order when i have friends and family in from out of town when i want to serve "buffalo cuisine" i have even ordered half baked pizzas and brought them on road trips. by far the best pie in town.
..... made me rate it at one star! should have been 0 – I called one night for a pizza and wings. they told me that it would be 25 minutes. I showed up at the 35 minute mark and they told me about 5 or 10 more minutes......twice!!! This clued me in that they had not even placed my order. By this time I tried to talk with the owner who said he didn't need my business and gave me a refund. Believe me there are many other pizza joints in the area that have never done anything like this before. I WILL NOT EVER BE GOING BACK THERE!
Perfection every time – I'm only 21 but I've been eating here since as long as I can remember. I have never had a bad meal at this place. My personal favorite is the meatball sub. They even cook it exactly as you want it (I always order the sub without sauce.)
My only real problem with this place is their very limited delivery zone. I live between 5 and 10 minutes away from Picasso's but the delivery varies depending on who answers the phone. Sometimes they'll delivery without a problem, other times they'll simply say that they can't deliver that far.
But besides that, the food is absolutely amazing!
HORRIBLE SERVICE!! – I ordered a pizza to be delivered. I was told 45 min to an hour. An hour and 25 min later I called and complained the pizza was not here. I was rudely HUNG UP on. I called again to be HUNG UP on. So I called yet again to be slammed in my ear hung up on. So the third time I called I called using *67 (private call) and they answered. They said the driver is missing in action. They do not know where he is. He could be in an accident or something and have no idea. They were very rude on the phone and would not let me speak to the owner.
Poor Customer Service – Placed an order to the individual that answered the phone, gave all address info, then placed on hold and given to a manager. AGAIN, placed the order with all pertinant information. ONLY to repeat myself for a third time. Personally, i feel that as with any restaurant that you go to you only place your order once with the person waiting on you. The waiter or waitress would then confirm your order is correct. It took 10 minutes to place a 3 item order! McDonald's is quicker and more efficient in taking an order. I waitressed for 7 years in local restaurants and took orders not to have the customer REPEAT, REPEAT, REPEAT. Maybe only if a fan was blowing in my ear! Seems the time on the phone could of shaved 5 minutes off my order.
May I Have My Wings Extra Crispy? No? Okay, can I have a slarp in the face then? – I've been ordering from Picasso's for ten years. Their pizza is pretty tasty. Their sub rolls used to be the bomb. The problem I have is their chicken wings. No matter how you order wings from this particular Picasso's, they arrive at your house barely cooked and soggy.
I have ordered them double cooked. They come soggy.
I have ordered them extra crispy. They come soggy.
I have ordered them triple crispy. They come soggy.
I have mentioned, while ordering, that they usually disregard my wishes and could they please comply just this one time. They arrive soggy.
There is nothing you can say to this particular restaurant to convince them to make your order as you wish. Any other pizza place I say, "hey, medium and extra crispy" and oila! Just how I asked. Not Picasso's. They know better than the customer.
Pizza Pizazz – The restaurant is small but busy and you'll see why once you try the pizza. I highly recommend the veggie pizza. The sauce was delicious and you knew the dough was home made. It was so good that I was impressed. There was no grease like those other pizzarias. This was one healthy pizza.
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