Webster >Lawn & Garden > Thomas Garden Center
775 Ridge Rd, Webster, NY | Directions 14580-245043.203595 -77.478899
mon 08:30 - 18:00; tue 08:30 - 18:00; wed 08:30 - 18:00; thu 08:30 - 18:00; fri 08:30 - 17:30; sat 08:30 - 16:30
Thomas Landscaping is beyond unprofessional. They installed a sidewalk that every year since has shifted and gotten full of mud during the winter. It also doesnt drain properly and has started growing moss and weeds since day one. Every year I call and am told "we will come fix it soon as the weather clears." Each year I'm also told a different story on why they think it is happening. And each year I have have to call non stop all summer to get someone out. The first time, they came back, tore up part of the side walk, then left for several weeks leaving me an unusable sidewalk. The following year when the problem wasn't fixed they told me they would be out as soon as winter cleared. They never called and never came the entire year. This year I was told a new idea and new reason and a new fix. After being blown off again all summer I'm now told nothing is wrong with the sidewalk and they aren't fixing it.
DO NOT WASTE MONEY ON THOMAS LANDSCAPING. Very unprofessional terrible communication. They also do not stand behind they're work. I actually have voice mail messages from Tony the foreman telling me what he thinks the problem is and that they will come fix it. However, apparently they care nothing for their word or workmanship, because they never come. Save yourself the trouble of losing money and possibly having to to go the BBB or small claims court.
I agree with their arrogant personalities. They seem too, well lazy, to find out information or to answer questions. It's not a pleasant place to call or be. When I asked to look up orders, the seem to work in the dark ages with no record of what you have bought in the past. In the case of buying mulch, unless you remember what you purchased in the past, they have no record - and they aren't even open to considering that ability. This is not the place for customer service.
TERRIBLE CUSTOMER SERVICE – I never saw a service like this. From the owner to the last person in the yard they are terrible. They are rude; they use vulgar language and are useless in providing information regarding their products. The quality of the products is less then acceptable. I went there to buy mulch and some plants and have to leave the place because of so poor customer service. They do not deserve to serve this area. Please stay away of them and their store.
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