785 Ridge Rd, Rochester, NY | Directions 1458043.203700 -77.478371
Friendliest Dealer in Rochester – My wife and I had a very positive experience this time around buying a used car. Johnny O helped change our opinion of used car salesmen. We never felt pressured to buy a car the day we went to the dealership and that's exactly why we bought one from Graham Nelson Johnny O helped us pick out the best car suited for our needs, not just the one that would give him the best commission. He listened to our concerns and gave us honest opinions about vehicles. He was very patient and easy to work with and didn't make us feel like we were taking up his time with all our questions and concerns. We will definately purchase another vehicle from Graham and Johnny.
Worst dealer I have ever met - No ethics, Not trustworthy, Ridiculous service – Got quote from them through email and negotiated about final price (at the very beginning, I made it very clear that I would not waste my over one-and-half hour trip to their dealership before we could agree on final price). Then I went there in person to finish the deal with the price we agreed on printed out in case some unfavorable things would happen. However, after I got there, it ended up with that they refuse to hornor the price we agreed on, their excuse is that is the mistake of their staff. What a fxxking ridiculous rip off, I felt being treated totally rude and with no respect. There was not even a truly apology about their so called "mistake". I still not sure what the hell that kind of tricks do any good to them. Please save your life and time by not deal with them.
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