1505 Lyell Ave, Rochester, NY | Directions 1460643.164677 -77.666388
Neighborhoods: United Neighbors Together (UNIT), United Neighbors Together
My experience has always been excellent. Larry & Ryan took care of me. They are really focused on customer satisfaction. I appreciate the services. My truck looks excellent thanks to Ziebart. Everyone at this Lyell Ave facility were very courteous and eager to help.
I came in to get my remote start fixed; they got me in and out really fast with no hastle. I have purchased 3 remotes for different cars over the years and everyone is always respectful, professional, nice. I would rate this place a 8 or 9 out of 10 ... they need to update the showroom and offices, they are very worn.
Eric is wonderful! Excellent communication skills and awesome service. He kept me updated at all times and accomidated my very busy schedule. I was treated so well that I felt as if I was at a full service spa! I first came to Ziebart to have a car starter installed that I recieved as a gift and was awed by the services offered and the great prices. Definitely will recommend Ziebert and Eric Miller to friends & family. Very pleased!
on 12/30/13 me and my wife dropped off her kia for her yearly maintance, i ended up getting my jeep undecoated, too. i am happy i did and would recommend it.
I went to Ziebart for a remote start, I got a great price and wow do they have a lot of other products - I had no idea. While there I also purchased undercoating and rustproofing too. I am surprised how much the undercoating helped to reduce the outside sound, They told me it would be a great sound barrier. This is a really busy place but Christine, a manager, went out of her way to make sure I was happy with the work. I will look forward to going back for my free inspection next year.
rating of 00000000....worst merchant ever run by crooks,,, refused to release my vehicle until i paid... very dishonest salesperson (vinny)... did not complete any of work that was agreed upon.... beware do not take your car anywhere near this place....they are extortionist s!!!!
BEWARE – I went to ziebart to get my new car undercoated. When i got there to drop it off i was sat in a office and preasured to buy other services i finally had to tell them no no no I DO NOT WANT ANYTHING ELSE ! About two hours later they called me to try to once again sell me more. AGAIN NO. when i arrived to pick up my car it was not done when they said itwould be,Ihad to wait another hour. When it was done i found what looked like a rushed and slopy job with undercoating all over my new cars interior.at this point i spoke to the manager who was less than helpfull. It seemed all he cared about was getting paid for the poor and slopy work. I had to take three hours to clean the mess they had made.
Ziebart Works! – Chris, the agent, is very helpful and courtious. The services preformed were great additions to my car. I believe ive done the right thing coming to ziebart to take care of my car.
Warranty Check- Excellent Service – Excellent Service. Called in with only 5 days left to keep warranty in effect. They were very busy but worked me in. Took care to explain detail everything that was done.
Very Polite. Highly Recommend this Business to anyone.
VERY DISAPPOINTED – i paid a boatload of money to have my brand new truck undercoated and a paint protectant and upholstery protectant applied. Ziebart scratched the back of my tailgate, and scratched my windshield up. looks like someone took a sander to my windshield. they undercoated it terrible too. they applied it over dirt under my truck. they do not believe the windshield scuffs were caused by them. funny it was not there before they got their hands on it. this truck is 2 weeks old. i am very upset and disappointed, and the dealer i bought the truck from does not want any part of the responsibility even though they took it there and sold me the packages with my vehicle. now the dealer is telling me to go settle this with ziebart. after their service manager told me to claim this on my insurance. shame on you Hos. Toyota. thanks for giving me more issues to deal with.
Take them to small claims court. Document ALL damage and make your case. Justice shall prevail over this place! (I have had a similar experience with these people)
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