646 Monroe Ave, Rochester, NY | Directions 1460743.144742 -77.590255
Mon. 11am - 9pm;Tue. - Sun. 11am - 8am
Neighborhoods: Park Avenue
Schoen Place_Terrible Service – This is for the Schoen Place location. The receptionist was like who was owed a million dollars, no greeting or good attitude. The table was unstable -after moving it around it was still the same- so we need to switch, waited for 15 minutes the waitress finally showed up, we told her we would like to switch, she had showed us some unwillingness, led us to a table without view while the other round table along the side of the porch is available. We told her we prefer the round table. She pulled a long face, said it is only for party over three, right at that moment there were the other two round tables sitting only 2 persons!! Plus it's 8:40pm Sunday, it is not busy time. We asked her name, told her we had never been treated this way here. She said “now you have your experience!” This waitress just would not stop aggravating customers! Our night was totally ruined! Called back for the manager the next morning, was told he won’t be in till afternoon. Called several times in the evening, they would not even let the manager talk to us, kept telling us he is not available, when I ask the girl is this the manager's idea or it's her idea that he does not want to listen to a customer, she hesitated, then said he is “probably… not in”. We only want to tell the manager what had happened and hope for their improvement, but it’s very upsetting. Will Never go back to such bad service!
Not as good as the Schoen Place location – Although this location of Aladdin's has the same good menu and delicious food as the Schoen Place location, the servers have an attitude problem and we refuse to patronize it any longer (we do, however, still go to Schoen Place).
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