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Pizza >Tom & Nancy's Pizzeria
423 Stone Rd, Rochester, NY | Directions 1461643.224542 -77.639037
Mon. - Sun. 3pm - 10pm
Favorite pizza for over 30 years – Couldn't believe the other reviews. I've gone to Tom and Nancy's for over 30 years and they've never made a mistake with my order, the pizza has always been wonderful and the staff courteous. The sauce is the best and my grandchildren made me promise that when they come over for" pizza night" I'll always get Tom and Nancy's. I wouldn't think of getting any other. They deliver on time and when I pick-up it's always ready and hot.
tom an nanices pizza – They arnt what yhey say there are..the FAT S.O.B.runs the place needs to go back to school.wrong order over priced,took there shi... back.refufsed pay back monies...use to be if you wanted great pizza in rochester,you called ton an nanices....not any more!!!!!.call perriers,,,,I cant put that FAT S.O.B Down enought.....bad food.bad service, over priced!!!cheeper to go to Riteaid for pepto.......Icepick...
Where did the great pizza go? – Ok so I have been out of the area for a couple of years and have really missed some of the unique food we have around here. Don't kid yourself, pizza is not just pizza...and I love pizza.
So I call up my favorite local joint from the days of old to get the rude "gentleman" blurt into the phone "Tom and Nancy whatdya wants". Ok, I was a little taken aback by this, but I still wanted my pie. So I ordered my old favorite: Extra Cheese, Extra pepperoni (love those little ones that curl up and get crispy on the edge), and extra mushrooms. With an order of wings, extra well done and extra hot.
I go and pick up the food, without even a thought to look at it. The same "gentleman" who answered the phone must have been the one behind the counter, kind of dumpy looking, bald and scowling as if he hates his life. Anyway, not trying to go into Ad. Hom. statements here. I give him my name to which he looks in back and waves for one of the young guys back there to bring me my food, he takes my check (not cheap, but it never was), and grumbles something as I pick up the containers and go. I get to the hotel room and open the pizza box to find no mushrooms (ok mistakes happen) and the center of the pizza seems a little doughy still....a little annoyed I open the wings that I was really looking forward to, to find them undercooked. They were still "juicy". Not good, especially when I specifically ordered then very well done. When I called to voice my complaint I of course recieved a greeting from the same "gentleman", when I asked who i was speaking to he abruptly stated "Kurt". When I asked to speak to the manager he stated "I own the place" rather matter of factly. I explained to him my concerns and he stated that, "Everything left here cooked perfectly". I told him that I wished to have none of the food to which he stated "There are no refunds". I wasn't really in the mood to deal with this obviously uneducated individual any longer so I told him to simply, "Have a nice day" and this morning when the bank opens I will simply cancel my check. ....
What happened to the pizza and service I remember? I'm suprised this place is still in business. I remember seeing "Perri's" near it, can anyone tell me if it's any good?
Edit: To top it off I found a posting of this "Kurt" where he gurantees his food.....good luck with that if you don't like it, or if it is dangerously undercooked. Read his post below>
I challange anyone by kurtwilliams at Citysearch If you are not happy 100%with your order and customer service iwill refund your money with a smile personaly. Ask for Kurt,I will be happy to help you
Not sure what Tom and Nancys the others are writing about – I have bought single pies and large sheets (multiple sheets at a time for school functions) and I have never been disappointed. The writers who have previously written about this pizza shop are entitled to their opinion, however I have my own as well! The owner is always friendly, the shop is clean and the parking lot never has any garbage laying around. The staff running the counter have carried my pizzas to my vehicle and placed a spare box down on the sheets to ensure that no grease would get on the seats. I come from Irondequoit for these pies and I am proud to support a "small" businessman!
Worst I ever had – Do not order this cheap pizza. When I entered the store it was very smokey... and then the burnt smell hit me. Uggh. But I had a coupon for a large pizza and I figured why not try it. My pizza was under cooked and they use CANNED mushrooms... ugggh!!! It was simply disgusting... the worst pizza I have ever had in my life..... (I'm 44 by the way) Who uses canned mushrooms on a pizza????? After choking down a few pieces the rest went in the trash. I will NOT be going back and feel sorry for anybody who buys this failing business. The owner should have stuck with his run down deli and stayed out of the pizza business. The deli is not to bad in case you know the "other" place. The owner seems like a decent guy but he certainly should not be making pizza.
Owners a bitch – Their pizza sucks and the owners a pussy who likes to beat up old men at bars,I don't recommend this place for anyone.
Sorry, the negative ones are accurate... – They USED to be the best in town. They were pizzas loaded with toppings, great flavor and a joy to eat. Haven't had one in that has been good for more than a year and I won't be going back again. It's a sad truth. To the owner - it would appear that you are having shills put up bogus good feedback. If so, stop trying to cover the problem and make it as good as the pizza shop it was before YOU bought it.
I hope you bring the OLD Tom and Nancy's back for those who remember how good it was.
great pie and customer service – The owner, Kurt, will always go the extra mile to satisfy customers that are not happy, which is rare seeing that the pizza and wings are excellent. this review from a long time customer and pizza fanatic. (whining about a one time problem accomplishes nothing) you will love this pie!
RAW CHICKEN!! BOOO – Let me start by saying that my wife and I have ordered from Tom and Nancy's about twice a month for the past 5-6 years. The service has always been a little "rude" in person, but I dismissed that for the decent chow.
This past Thursday we ordered our usual, and added an order of chicken tenders for our 2 year old. he doesn't usually get to eat fried foods, so this is a special treat for him. When the order came I immediately opened the tenders to give them a chance to cool, expecting them to be steaming hot. To my suprise as I tore apart the first one...it was COMPLETELY RAW inside. I don't mean a little undercooked, I mean red and pink. Of course, the story doesn't end there.
I immediately called the place, and asked for the manager. I was told in a curt tone, "I'm the owner". I thought Perfect!. I told him the story, to which he replied, "I take a food saftey course every five years, they are fine, just eat them." Apparently he naps through this course. I told him to pick it up and that I then wanted my money back for the whole untouched order because if he can't get something as simple as chicken tenders right, how can I have any faith in the pizza or 2 dozen wings? To which he replied, "I am not doing anything of the sort. What do you think, i'm in the business of making food?" Um...actually you are.
Do you think I ever would have known if I hadn't started to tear apart the tenders? Would my 2 year old be able to tell me, "Daddy, these aren't cooked"? Does he know that salmonella can survive in oil for a short period in un-cooked food, and E-Coli even longer (yes it is in chicken as well...all raw meats can contain it).
If I could rate a NEGATIVE star amount I would, but as one star is as low as I can go...I can't rate them appropriately.
Note: If I had simply been told, "I'm sorry sir, I will have another order out to you immediately." ...this would have been over and chalked up to a mistake.
Not like the old days – This place used to have the best pizza in town for about 30 years. But they are under new management now and is not the same. The new staff has raised the price and lowered the quality. The old pizzas used to weigh about five pounds they were so loaded with toppings! But the new version is light as a feather. They are average at best now. Actually, I think Sams Club makes a better pizza.
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