2440 W Henrietta Rd, Rochester, NY | Directions 1462343.102616 -77.627310
I set up an appointment to have my vehicle's yearly check up with Ziebart. The person was very courteous and accommodating to my schedule. The service was excellent and everyone was so friendly and willing to help in any way. I worked with Nick, what a good experience. My only negative comment is regarding the length of time the appointment takes, but I am told it is a "whole process". I just hate having to give up my car for most of the day ... but that is the norm in the automotive world, I guess.
Phone interactions were positive and informative. I received smiles and greetings upon entering building. The whole group works well as a team. My Advisor was kind, friendly and knowledgeable of the products and services offered. If I had more funds he would have succeeded in locking the whole package he presented. My niece had window tint with this company and also have body work done, she was very happy. I myself agree with the positive reviews I have read. I will return for the rest of package.
Awesome! I came in with a remote starter problem, on a unit that was not installed or sold by Ziebart. They quickly fixed it for me. I plan to bring back my wife's vehicle to see about a remote start for her. Tim, the manager was especially helpful, Keep up the good work, thank you.
I have been going to get my undercoating checked for a couple of years and have never had a bad experience, but this last visit was really great. I was greeted by Tim, a manager and was offered coffee, everyone was very attentive and friendly. I recommend their products and services.
I like Ziebart service at 2440 W. Henrietta Rd, Rochester, NY. I purchased my Toyota Venza in 2009 and also bought a life-time warranty for anti-rust protection at Ziebart then and I have been using this Ziebart service for scheduled service checks and inspections for my vehicle ever since. Ziebart team at W. Henrietta, Rochester, NY cares about their customers and I am very happy to continue to come back to Ziebart regularly.
I also want to thank Customer Service Manager Meghan Mattiacio, who has been a great help during my visits to Ziebart and has helped ensure that all the checks and services went smoothly. Meghan is usually personally involved and courteous, also I can trust her - she is very organized and professional, offering detailed information and great advice about taking care of my Venza. So I'm very thankful to Meghan Mattiacio for her excellent work on my vehicle! I also want to thank the whole Ziebart team. I'm happy I have been receiving great service at Ziebart, W. Henrietta Rd. and I'd be happy to recommend Ziebart to all my friends. Thank you so much for your great job!
1/24/12 i didnt pay enough attention to the negative reviews , for your wallets sake and your peace of mind assume that if you are going there you will be taken advantage of .....at least do your self a favor and record on your phone every conversation you have in their office because you will end up dealing with several people and it quickly becomes a case of he said she said.....i will not bore you with the details but suffice it to say i ended up calling the police..... and we will see them in court.........
Above and beyond customer service! – On Friday, July 8th, i brought my car into the Henrietta, NY location for the annual rust inspection and diamond gloss renewal. Due to a family emergency ( my sister-in-law had taken ill) i was a bit earlier than my scheduled appointment and quite distracted. John, the customer service rep did everything possible to get me checked in, and i was able to leave as soon as my ride arrived with a tentative pick up time between 3:30 and 4:00. As the events of the day progressed, my sister-in-law required hospitalization, and i needed to take over her child care duties in the afternoon. I called Ziebart to see if they could have my car ready by 3:00. The young lady i spoke with (sorry, i didnt get her name) checked with the techs and they were able to have my car ready by 2:00!! I can't tell you how grateful i am for everyone's care, concern and above-and- beyond quality service. I've been in customer service for over 35 years, and i am truly impressed! You've got a great team at your Henrietta location, and i will be sure to recommend thm and Ziebart!
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