Lansing >Other Wholesale Goods > Pampered Pets
40 Catherwood Rd Ste 18, Ithaca, NY | Directions 1485042.483328 -76.490933
Mon. - Sat. 10am - 9pm;Sun. 11am - 5pm
This was my first and only experience with Pampered Pets, so it doesn’t mean they don’t do other things well. However, this experience makes it highly unlikely I would shop there again...
My wife has been sick in bed for nine months and needs a wheelchair to get around in public. We went to Pampered Pets together to buy her a Betta Fish that she could watch while doing her treatments and keep her company throughout the day.
With a name like Pampered Pets you’d expect the creatures being sold would be well-cared for. Wrong. We noticed a sick looking kitten on the way in and the Betta Fish section was even worse. The Betta Fish were all kept in very small, very dirty containers, with ammonia-producing waste, left-over food, etc. floating in the bottom. Most of them looked lethargic and several had small cotton-like wisps coming from their heads, gills, and bodies. At the time, we didn’t realize how serious that could be.
At this point, despite noticing all these things, we were completely uneducated Betta-shoppers and proceeded to buy a fish anyway. My wife was extremely excited and held his bag carefully in her lap as I pushed her in her wheelchair all the way to the car — marveling at the beauty and grace of her new fish.
It was in the car when she noticed a small cotton-like wisp coming off his back. She assumed it was just scum from his dirty water, but it wasn’t. It was the early signs that something was already wrong with our brand new “pampered” pet.
We spent the evening getting our new friend acclimated to his aquarium and researching how to care for a Betta. We followed all the directions and didn't scrimp on anything considered necessary for a happy, healthy Betta — the only mistake we made was buying our fish from Pampered Pets.
The next morning we noticed more cotton-like wisps on our fish, which he was trying to rub off against the gravel. We researched Betta diseases and discovered he had a very serious illness that could kill fish very quickly. We changed his water and gave him special fish medication for the condition (did I mention we were prepared?), but it was too little too late. Less than 36 hours from when we left Pampered Pets our new fish was dead — dead from a stress-induced disease that he already had when we bought him.
Thinking back we're horrified to realize that many of the other Betta Fish at Pampered Pets were also sick, many at more advanced stages than ours. Knowing what we know now about taking care of Betta Fish, we're certain this was due to insufficient space, dirty water, and infrequent water changes. No fish, even a Betta, will stay healthy in a tiny container filled with its poop and leftover food.
The saddest part is that Pampered Pets almost expects their fish to die. As we checked out they told us they would give us a new fish or store credit if our fish died within four days of purchase. I have a better policy idea: Charge a little more for the fish and then take better care of them. Change their water more often. Put them in larger containers. Give them medicine at the first sign of illness (when it can make a difference). Keep them healthy for your customers so that little kids and sick wives don't have to cry when their beautiful fish die right after getting home. Pamper your pets, or change your name.
I write once again to practically rescind my prior "recommend." I was in the store again yesterday to find once again a wonderful selection of retail items and foods, cages, fish treatments and the like, and I still enjoy their do-it-yourself dog wash (though I've been going to "No Barks About It" more frequently.)
I have little expertise in rabbits, rodents, and reptiles, so I'll focus on the birds. Their parakeets could use some attention - many had red sunken eyes indicating that they could be sick.
3 of the 4 society finches were self-mutilators (plucking their own feathers due to either sickness or lack of attention), and all had overgrown toenails. The two baby cockatiels seemed in fine condition, but again, were on an all-seed diet (bird junk food). They are now $90/each, which is just as well - they are probably the most frequently handled because they are babies being hand-fed and they seem well-socialized.
The store is always neat and clean, the staff attentive and knowledgeable . Its clear from speaking with the owner a number of times that he truly cares about the animals he sells. His rodent cages are always clean, have appropriate shelters, toys and bedding. Aside from high quality dry food, they are also fed carefully prepared fresh fruits and vegetables daily. This is not something you'll see in many pet stores. In fact, I don't know of any pet stores, especially mall pet stores, where the animals are so well cared for.
Unhealthy Cockatiels – Overall, I like Pampered Pets.
Their store is always clean and tidy, and I love their do-it-yourself dog wash.
The one thing that bothers me is their obviously unhealthy birds. The finches look fine, and their parakeets could probably use some attention, but their poor cockatiels!
There is one gray cockatiel shoved in a cage with three other birds that obviously has some health issues (besides the fact that all the birds are on all-seed diets).
The three other pearl cockatiels are new additions, most likely from the same clutch. They all have a head-twitch, most likely meaning they are extremely stressed. There eyes are sunken and red and could use some veterinary care. Whoever they purchase from, most likely a high-volume breeder, is selling off their birds too young, and sickly.
Pampered Pets is lying to their customers. Inexperienced bird buyers think they are receiving a healthy bird, but will most likely have very high vet bills or a dead bird instead. And most pet owners do not think to take birds to a veterinarian, and when they do, it is often too late. There goes $70 down the drain, and the life of a helpless bird is taken due to negliegence. If you are searching for a pet bird - please search rescues!!!
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