950 Danby Rd Ste 16, Ithaca, NY | Directions 1485042.423254 -76.501982
A great service! – BroomHilda's has been cleaning for me for years and I've always been thoroughly pleased with the great work they do! The cleaners are always very friendly, too.
professional, quick – ive used this service for 5 months, every week and they're great. I dont know what these other reviewers are talking about. THe owner has been nothing but great to me and the girls that come are friendly and prompt. the prices are reasonable too. I would definitely recommend them.
Terrible!! – I asked both the person I spoke to on the phone and the girls that showed up at my home to do a very thorough job. They were gone within an hour (they left while we were gone for a few minutes taking my son to camp), and hadn't done much more than mop the floors. They did not clean the bathtub, the bathroom mirrors or any of the fixtures. They did not dust anything in the upstairs rooms, despite the fact that I told them to focus on dusting everything. They did not wipe down the refrigerator or any of our tables. Avoid this service like the plague!
Affordable service should not mean poor service. – Service and customer care have rapidly worsened in the past year with this agency, which was once one of the area's better cleaning services. Calls are rarely returned. Workers are overbooked and stay no more than one hour for a job that requires at least two. Not even the bare minimum (i.e. completely dusting the dining room table) can be expected, and the dust and dirt just piles up, especially behind and in the furniture. The company takes no pride in their work, and the workers are constantly complaining about their employer. My new appliances are completely scratched because scouring pads were used on the surfaces. Better to pay more with a quality, reputable company than to pay what you think is a reasonable price and than have to re-do it yourself.
Terrible customer service - Not worth hiring someone to clean if you have to clean again after they leave – We hired this company to clean for us. You never get the same cleaners- they are unfriendly, and don't clean what visably needs to be cleaned. The owner Betsy Cleveland doesn't return calls or rectify issues.
They don't get much worse than this!
When you are in a bind – Broom Hilda's is inexpensive. The first few times they did a great job but it has been getting progressively worse. A few times I had to re-clean! They are very flexible for times and will willingly book in an emergency. This is exactly what they are good for, if you don't have a regular. Perfectly average, not terribly friendly.
Good cleaning but poor customer care and problem resolution – I was (mistakenly?) overcharged by the employees and have had great difficulty in resolving the problem with the owner. She essentially said that I must be wrong, and has refused to refund the overcharged amount.
Best Service – Everything about this company is professional, affordable, and friendly! They make our house spotless and we love it. Also, check out the chimney sweeping and window washing services-they're great!
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