Fall Creek Family Dentistry

(607) 272-8118 | View Website

501 N Cayuga St, Ithaca, NY | Directions   14850

42.444950 -76.499273

 
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Reviews for Fall Creek Family Dentistry

9 months ago

TERRIBLE! Do NOT let these people make a cap or bridge for you or do any kind of drilling like for a cavity. They have NO idea what they are doing. They should be investigated to see if they even have real credentials. Dr. Kapur completely ground down two perfect teeth of mine to the gumline in order to make a bridge that never should even have been made. I had to get a crown lengthening and have two emergency root canals, done elsewhere, and the bridge they made was horrible and didn't fit and I still had to pay for it and then get another one made. Bottom line? Trying to save a little money b/c they took my dental insurance ended up costing me over EIGHT THOUSAND DOLLARS to try to repair their horrible work, and I am still in pain. I also got an infection my jawbone from them.

11 months ago

Avoid Fall Creek Dental!

The first thing Dr. Kapur talked to me about was her boat and her latest vacation and the one they were going to take next before she asked me which insurance I had, which elicited, "Oh, good, that means you have $1800 of work we can do." I'm not kidding.

The initial cleaning was done by an angry hygenist who made me feel guilty for having plaque.

Then I was told I needed a root canal, which was done by her partner who drilled for almost an hour on my tooth and then poked around with a wire, trying to snag the nerve, but then finally gave up, telling me I needed to go a different dentist...to a dentist that could use a "thinner wire" to get at the root. Again, I am not kidding. Can you imagine being tortured for almost an hour and then being told something so outlandish? Of course insurance was charged for a full root canal.

I think Fall Creek Dental should be shut down, and can't believe they are allowed to keep practicing. They are in it only for the money and have NO professional ethics or expertise and make no effort to hide the fact.

I finally went to Achati Dental to have the root canal finished and although my pain was finally relieved they never told me I never really needed a root canal (I only learned by direct questioning that the tooth was actually long dead) and then I had to pay almost $400 of my own money even though I had GHI insurance because they used drugs or procedures that insurance didn't cover.

I wouldn't trust either place. In fact, if you have GHI insurance I would advise going to a different town for dental work.

Doesn't Recommend
1.0
over a year ago

This place is really terrible. – I would not even give them one star, it there was a minus score, they would have it.

I have to say that the reception staff was always nice to me, and that is the only part of the staff I appreciated. I had the woman dentist. Like others said, she would fly into the room for a few seconds and then fly out. I later learned it is because she is working in three rooms at the same time. It's been a long time since I've been in tears at the dentist office because of the pain they caused. Before my cleaning I told the hygienest that I had a very sensitive tooth. It had a very large filling in it and I thought it would require a root canal. During the cleaning the hygienest sprayed cold water on the tooth I was complaining about and I screamed. "Oh I guess I shouldn't have done that." She replied. When the doctor came in I told her about my concerns and she said, the tooth needed to be crowned, no root canal necessary. three weeks later I returned. The dentist had to inject me twice with novacane because when she started drilling after the first shot it felt like she was right on the nerve. They fitted me with a temporary which I had to return 2 days later because I was in such pain, and the tooth still very sensitive. While in the office the dentist started to drill on the temp without numbing me, I again screamed and actually yelled at them that they couldn't do that! Even after novocane I was in tears from the pain. I had to pull the temp off during the night 2 days later because it was throbbing so much I wasn't sleeping or eating. My gums under the temporary felt like they were bruised. I go back today for my permanant one, and after that is fitted I will inform the dentist that I will never return.

Avoid this office. They are truely horrible.

Doesn't Recommend
1.0
over a year ago

great dentist, terrible office person! – I recently became a patient of Fall Creek Family Dentistry. Have never really paid attention to these kind of reviews. However feel people should be aware. Both times I was warmly welcomed by Stefanie, the gal that sits closer to the waiting room..(completely ignored by Kathleen (?) , the long dark haired gal.)

My cleaning was done by a new hygienist, Anna. Which as usual, was fine. However when I checked out, Kathleen was completely rude and acted as though I was taking her away from something more important. I thought maybe she was having a bad day, so I tried to forget it. At my filling appointment, she was the same, especially at check out. Kathleen was only one there and I had to wait. I over heard her checking out patient prior to myself, oh my, she did not understand bill and had questions. Kathleen was not explaining clearly and patient was getting frustrated.Kathleen got very short and snappy. Long story short, my check out process was not at all pleasant. I even apologized to the other Ma'm in the parking lot for receptionists' attitude, not sure why, but felt it was necessary. So my word of advice is to check in and out with Stefanie.

Doesn't Recommend
1.0
over a year ago

Sketchy Dentist, Robs people – I got a crown from this dentist and it was the worst experience ever. They always had me waiting around in the chair for nearly an hour on every visit, then the dentist would float in for two seconds - not really do anything, then disappear. Then suddenly the dental assistant (who had just told me he had never done dental work and just started there after quitting his job at ENTERPRISE) was IN MY MOUTH doing stuff. WHAT THE HELL? Why is someone who has never done dental work in my mouth and then I have to pay a 1000$? Perhaps I should have asked the homeless guy on the street to do my dental work. They also kept billing me for more and more charges after I left and didn't have good explanations for what they were. The office staff is snippy and unprofessional and they refuse to let you speak to the dentist if you call. But then again, perhaps the dentist just refuses to speak to you since she knows she's a screw up. HORRIBLE HORRIBLE experience. I read all these reviews before I went and didn't believe them - but they're all true.

Recommends
5.0
over a year ago

Good service for many years – I am surprised at all the negative reviews. I have gone to Fall Creek Dentistry for many years and have no complaints. Yes, I was covered under GHI, and now that I am retired and on my own, I will be watchful for attempts to add extra procedures. But I have had one routine cleaning so far at my expense and another is due. I was looking for their phone number and found this page, and as I said, was quite amazed and surprised. Most of the time I just see my hygienist Lois who is very friendly and professional. Dr. Kapur installed a cantilever bridge- just attached to one adjacent tooth- at my request as opposed to a regular bridge attached to both adjacent teeth so as not to disturb one of my few perfectly good teeth, and it has worked out very well. I'm quite happy with Fall Creek Dentistry.

Doesn't Recommend
1.0
over a year ago

Deceptive and Greedy – I went to Fall Creek Family Dentistry for a routine cleaning. The overall procedure wasn't too bad, but when I got to the checkout counter, they charged me an extra $150. According to them, I had needed a procedure called a "full mouth debridement" and they decided to perform it on me without asking. However, the treatment I received in the dental chair was identical to a routine cleaning and they were definitely trying to milk extra money from me. I tried to complain, but they took me to a back room and berated me for a while until I gave in and payed the money. Now that I look back upon it, I really wish I had stood up for myself more.

If anyone else has been abused by Fall Creek Family Dentistry, report them to your insurance and to the NYS office of the professions. They shouldn't be allowed to treat patients the way they do.

Recommends
4.0
over a year ago

Glad I tried them – I am new in town and broke a tooth my first week here. I did a search of dentist in the area and came up with quite a few Dentist in the area, however after calling around to see who could get me in ASAP and without needing insurance, Fall Creek Family Dentist was about the fourth call I made. They were able to get me in within 36 hours. ( I was in no pain). From the minute I walked to the front desk, I was glad that I did not skip over this office because of the reviews. The office staff was very friendly and accommodating. The Dentist herself was a very nice person who explained everything, including the cost, very thoroghly.

I left the office within an hour of arrving, my tooth fixed, and I actually scheduled a cleaning for next week.

I would highly recommend this Dentist and am very thankful that I did not listen to the negative reviews. Apparently some people have had a negative experience, however I am a firm believer that everyone is entitled to thier own opinion and in my opinion, Fall Creek Family Dentist is definitely a professional and well recommended dental office.

Doesn't Recommend
1.0
over a year ago

Go to a professional!! – Find a different office that is not just in it for the money. I agree with others that the only reason that they have clients is they are the only GHI in town. If several other dentists took GHI they would fall off the grid. To those with positive reviews you are either lucky, have not had major work done, or you did not have Kapur.

Go see a professional that is not lining up people like cattle to make more money through insurance claims!! They are only still operating because GHI has not been informed about the unprofessional manner of their business!

Recommends
5.0
over a year ago

Awesome!!! – They are absolutely the best office I have ever been too! I have only been going there for just a little more than a year but they were so helpful. I am pretty nervous about Dentists in general & I knew I needed work done. The front staff were very patient & understanding with my needs. They made me feel comfortable about coming, the doctor's were also very understanding as well. Apparently I'm not the first to be nervous. That was nice to know. I had to have some fillings done & a bridge. My girlfriend went with me to the first couple of appointments because like I said I have ("had") a dental phobia. After my first cleaning & fillings, I was relaxed enough to go alone to get the crowns & bridge work done. I am no longer afraid to go get my check ups & that really says alot about this office to me. I will be seeing Dr Kapur & Dr Mauleon again soon! I absoulutely love the hygenists as well. They are all extremely nice people!!! I tell everyone I know that is looking for a dental office to go to this office!

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