Elmira >Taxis & Shuttles >
Taxis >Totem Taxi Inc
105 W 3rd St, Elmira, NY | Directions 1490142.092906 -76.808425
I took a van cab of theirs to the airport recently, The dispatcher told the cab driver to go see if someone was home and report it back to him.unprofessional and illegal!
needs work but all in all pretty reasonable – I agree that the waiting time is longer than it should be, but I take into consideration that they are the only cab company in town and expecially around the beginning of the month and in the cold weather it makes it hard to serve so many people with limited amount of cabs and drivers. Running a business is expensive. They do need to make some improvements but all in all I would say they are fairly reasonable. Some of the drivers need some tips on personal hygeniene and the cabs do desperatly need repair. Although I have a couple of favorite drivers that are extremely courtous and very personable. My favorite driver is pat. He is a very hard worker and goes out of his way to help passengers. He is a safe driver and very timely.
whatever – id rather takes a bus or a walk. then this cab company, the dispatcher and cab driver who sounds like a woman needs to be arrested for sexual harassment, and attempted misconduct.
unhappy paying customer, former customer. – This is the worst cab company in the nation and I have never had to wait for a cab that long in my life and one day i called them,when I had food,meat, ect. and my stuff went bad because I waited for two hours and I had to call for a ride home. I
have told then time and time again about the service and i hear the same thing all the time; its not their fault, well if u ask me I would like to know whos fault it is ... And i had my husband come from n.c. and I called for a cab and ended up taking a bus with luggage and it was hard, very hard to do ...I live in this town and I dont have anything good to say and if someone asked me about totem taxi I would have to be truthful and say they are rude and inconsiderate ... And I think something should be done about this and if not I'm going to the next higher up and I would'nt trust those drivers to take my dog in the car let alone my children. I'm the wife of the person on this e-mail address ...One more thing my husband and I went to dinner at olive garden and there was one driver that was a great person and gave good service and we tipped him well i wish i new his name but i dont and i would know his face if i saw him agin ...I dont feel they need to be in bussness any longer ....Please if u care about the people do something about this
Horrible Taxi! USE THE OTHER ELMIRA CAB SERVICE – Wow! These guys at Totem taxi are very unprofessional!! Their cars ride like they are ready to fall apart and their drivers drive them as if they have jet engines! Its amazing that with drivers speeding through the city that they cannot even come at least 30 minutes within the time the dispatcher stated! The cab smelled like an old stale sock and the driver looked like Charles Manson and smelled like cigs and booze.
I see Elmira has a new cab service now, I think I will be calling them and you should too!!
Line Busy – Telephone stays busy and their is an hour wait time, If you asked them the wait time you get the same answer all the time "it will be there shortly". I have waited at the transit center for more than an hour after the transit center is closed and deserted. When you call back you get the same answer. They don't bother to ask if you will need a van or car. Which I have had to send the car back because I needed a van for my elderly parents. That caused me to have to wait another hour. I have missed my bus several times due to poor customer service , when I told them what time my bus was scheduled to leave. (mind you I gave them at least a 2 hour notice. Maybe I am not used to rural towns , but you would think the dispatchers as well as the drivers would be more punctual. I guess I will have to learn how to drive, if I want to get to my destinations on time in the future.
great customer service – they have by far the best drivers in the us. their rates are great and they dont use meters. i was taken to my destination in a van. the van was very usefull due to the lugage i had. this van was an older caravan but it smelled great and was very clean. i asked for my cab @ 6:00 am and it was there on time. The driver got me to the airport on time. the driver also loaded and unloaded my bags. totem taxi is the most costumer friendly cab service i have ever used. For once i didnt mind tipping the cab driver. thanks a lot
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