Dublin >Auto Dealers > Germain Honda of Dublin
6715 Sawmill Rd, Dublin, OH | Directions 4301740.104184 -83.092672
Monday-Thursday 9AM-8PM, Friday-Saturday 9AM-6PM, Closed Sunday
I had a great experience with Germain Honda service. Kevin Withers, the service advisor I dealt with, was prompt, courteous, and professional. He explained things thoroughly in a comprehensive manner.
I just had my first svc appt for my new CR/V. Would like to thank Brandon Esber and T. Carley in the service department for friendly , quick and professional handling of this. - And my car was cleaned as a bonus.
Very nice and pleasant. Very helpful with all the needs that I had for my vehicle as always
proficient and friendly service. Marc from Sales and Jack from Finance dept .... very nice people to work with. Marc was ready to show the new car which just arrived their lot 1 hr ago from the factory. Germain did the inspections and ready for us to take out next day. Jack is knowledgeable and proficient, providing all financing options and its services. Overall, it was really good working with Germain Honda folks and hope we see the same customer service in future too !
This was my first visit to Germain Honda of Dublin. My contact person Marcus was very pleasant to work with. They gave me a clear and accurate quote, finished the work in the time they indicated, and found me a nice place to work while I waited. They even washed my car. Overall very nice experience,
My trip to Germain Honda was quick, straight forward, and fast. It was easy working with Frank Pulsinelli and would recommend him and Germain for leasing a Honda. Thanks!
I have recently had a terrible experience with this dealership. I was sold something within my lease package that they did not deliver, being car washes. The car washes has been up and down for the duration of about 16 months. Long story short, I complained. I was then contacted by the GM who happens to be Jessica Germain. She argued with me and we got no where. She was very unprofessional and rude. Since that did not work I was then contacted by Jim Collins, who is the operations manager. Well, after several discussions with him, one with him explaining that they no longer focus on customer service but rather retention. (I have recorded dialogue to back this), we got no where. I had asked him to ATTEMPT to put me in another vehicle. After he TRIED, he called me and said he could no longer COMMUNICATE with me because the AG of Ohio advised him not to. THis is just a display of the great customer service. In my opinion if they keep focusing on retention rather than customer service, they may not retain anyone, Be careful with these folks.
Great values and great service! Just bought another Honda Civic LX from John Schmittaeur ("Schmitty"). He is very knowledgeable, professional, and helpful. I highly recommend Germaine Honda and John!
Just leased my fourth Honda at this dealership on Saturday. Easy to work with and a great service department.
No pressure sales with Chris Glover.Worked with Chris Harvey in service and Jeff drove me home and picked me up when extras where completed.Great group to deal with!
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