Hilliard >Computers > Micro Center Corporate Headquaters
4119 Leap Rd, Hilliard, OH | Directions 4302640.037959 -83.140107
I went to you Cross County Center Store in Yonkers, NY in order to get repair on my sons Dell Laptop and boy oh boy they are the worst customer service people I have ever met in my life. The woman who runs the service center is extremely unreliable and pretends not to be there while her assistants cover for her. I spent $1,400,00 on a Dell Laptop and I asked them to do a diagnostics on it. When I asked nice they said no it would cost $76.00. It was about two months out of warranty and instead of meeting me half way or even standing up for the product they all I got was a runaround and a series of managers who said their managers were out and would not be back in. I will never buy anything form a Micro Center again. You guys do not stand behind your products and you always have you hand out to gouge more money out of the customer whom you treat like an ignorant cash cow. Enough!
I went to your Westbury NY location to purchase a Apple Mac Book Pro MD101LL/A Laptop today 5/8/13 @ 12:00 pm and when I asked about the laptop an associate Shadrach Lassit assisted me. I showed him the add with the unit I wanted to purchase and he said he had it in stock. I then asked about the open box units in the add and he explained to me that they were factory reset by Apple in new condition. I asked him if they looked in brand new condition and he said yes. Welllll, I went to the checkout and when I opened the box, I was appalled at the fact that your store would sell such a dirty and unsanitary product to a customer and tell the customer that the unit was refurbished by Apple. The sales manager (Jason Makhanlall) said it was never refurbished by Apple and that your service department refurbished it. Welllll, Is that the way your service Department fixes units? They repair a unit and leave finger prints on the screen and smudges across the cover? The charging plug was so dirty it looked brown instead of gray. I did try to discuss this with the sales manager Jason but, he turned away from me while I was talking to him to address another customer. I then knew that Micro Center was not the place for me as the professionalism is just not there. Sell your junk to someone else and you should have your sales associates go back to sale school to learn how to sell an honest product without trying to screw the customer. It was my first time in your store to make a $1000. + purchase and my last. I don’t think I will shop your store again.
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