Graystone Wine Cellar

(614) 228-2332 | View Website

544 S Front St, Columbus, OH | Directions   43215

39.951564 -82.999521

 
Reception Centers, Banquet Rooms, Wedding Sites  more

Payment Methods: American Express, Discover, MasterCard, Visa

Neighborhoods: Brewery District, South Columbus

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Reviews for Graystone Wine Cellar

Recommends
3.0
over a year ago

My daughter recently had her wedding here. This is a beautiful venue with great food. The event dinner packages are very reasonable and you can add in open bar options for only a few dollars more. They provide the linens at no extra cost. There is a sound system in house and you can use your own music or they have satellite radio available. This is really a wonderful place with historic charm in the Brewery District of Columbus, Ohio. Right next to German Village.

Now, to the downside. The manager/proprietor is very rude and is not friendly at all. Well, the entire staff is not friendly. You will not get a smile out of any of them. We had complaints out of many guests about their attitudes and their downright poor customer service. We paid for an open bar with premium liquor and they didn't even have tequila available. Many guests were informed they didn't have the necessary ingredients on hand for simple drinks. They also ran out of some of the wine. They seem pretty disorganized. After the ceremony there, we were asked what time did we want dinner served. We assumed it would be ready immediately after the ceremony. Isn't this something that should have been asked weeks before the wedding? So, now we had guests waiting to eat. To kill time while now waiting for dinner, we decided to take pictures outside, only to be interrupted by the manager to inform us dinner was now ready and we needed to go in right then. After dinner we wanted to go ahead and get the cake cutting out of the way. At this point, no one had even been able to go dancing in the other room. I asked the manager if we could get the cake plates since there were none on the cake table and they are supposed to provide the cake cutting services. He informed me they would not bring them out until the bride and groom did "the traditional cake cutting". Well, the bride and groom weren't doing that, but I guess it didn't matter. I finally just told the guests to go dance since the end of the night was getting closer and no one had even danced yet. After getting everyone to go to the dance room, the manager wanted to know why everyone was going downstairs because they were serving the cake! Everyone had about 30 minutes to dance and then it was time to pack up. After leaving that night, one of my daughters and another person informed me the staff were eating our appetizers before I got there. We wondered why some things ran out before all the guests had even gotten their appetizers--now we know why. Several guests didn't receive their salads with their dinner and when telling the waitress, my daughter was informed that "we already put them up." At least 6 guests didn't attend, and their dinners were not offered to my daughter to have boxed up. $52.00 per dinner and I guess they just disappeared.

This place clearly isn't popular because of their customer service or their value of the customer. The location, affordability, venue charm and food are its selling points. Such a shame. A place as nice as this should have impeccable customer service. They don't seem to value their customers at all. It seems they know that they will have the business regardless. You almost wonder if they even like dealing with the public or even appreciate your business. Based on the venue and food, this place deserves an excellent rating, but their customer service kills it.

Recommends
3.5
over a year ago

A new winery in an old beer brewery, this restaurant is a contradiction that works. – The Scene
The building dates from 1875 when Nick Schlee, a German immigrant brewer, was competing with the famed brewers of Milwaukee and Cincinnati. Opened in Columbus' Brewery District in 1990, the bonded winery makes a small amount of wine on the premises.

The Food
Most of the wine served is from its sister winery, the Wyandotte Winery, on the northeast side of Columbus. This is where serious wine snobs go for tasting. The winery serves as a tasting room for its dozen or so award-winning wines. The wines carry the Columbus Classic labels, each with privately commissioned watercolor paintings of local Columbus landmarks. The Chardonnay and red raspberry come highly recommended. The underground wine cellar atmosphere--low ceilings and stone walls--adds to the ambiance.

Recommends
5.0
over a year ago

unique intimacy – WM Graystone is a beautiful and cozy wine cellar with arched stone rooms in the heart of the Brewery District.

The lunch there is an outstanding buffet and the atmosphere was a relaxing change from the office. I will go back again and again.

 

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