Columbus >Utilities > Columbia Gas Of Ohio
170 Civic Ctr Dr, Columbus, OH | Directions 4321539.957035 -83.003480
Neighborhoods: River South District
Columbia Gas of Ohio has the worst customer service of any public utility that I know of. Several problems including being in their 'Q for a call back about a service problem and they never did call back.... how is that? Never did! reported the incident to the Ohio PUC but apparently they do not care either. Now the problem is that their website does NOT work to view and pay the bill. Nothing wrong with my computer. When you pay your bill on time and pay for the natural gas that is used a customer should expect PROMPT service not excuses as to why a bill payment center website in NOT operational. Any choice would be better then Columbia gas of Ohio. Their call center is farmed out to IBM in Pennsylvania.
...at least pretend you care! – I wholeheartedly echo the comments already listed. Having just moved to Ohio, if this is the way services are, I will certainly leave as soon as the opportunity presents itself. When I called to request service, I'm given an activation date of 4/2. When I go to turn on the system on 4/5...nothing. Of course, it's after 7pm - so I can't get anyone on the phone. Ok, I'll wait...I call back the morning of 4/6 and am told I can't get service until 4/10 (having to take another day off of work)! I later call on the afternoon of 4/6 to recite the information that I took down regarding the call I made when I placed the order. Now they have to do a 'phone lookup' to see if the call is in the system. Do they really think I would just sit and make up a person's name, company information, setup and transfer guidelines just to get them to come out a few days earlier? I then call again to speak to a supervisor - surely they want to know about the lack of customer service. I got a 'thank you for calling and we do look forward to doing business with you'...REALLY?! I'm honestly close to just buying a space heater for every room and heating water on the stove to take a bath.
Worst Customer Service Experience Ever – The "We're all you got so deal with it" comment was dead on. I tried to set up service, they called me while I was in a meeting, and 15 minutes later my appointment had been canceled and I had to wate 7 days for them to come back.
Absolutely ABUSRD. Isn't this why we outlawed monopolies?
“We’re all you got so deal with it” – Company Motto – I came home from work the other day and began to cook dinner when I realized my gas stove was not working. When I went down stairs and checked the pilot lights on the furnace and the water heater were off also.
Hmm… Well my gas was off, that was odd. I remembered paying my latest bill, using their website, the week prior and it was not due till the end of the month. I then proceeded to call Columbia Gas to figure out what was going on. Unfortunately for me it was 7:05pm which means even though they are a major utility company they have no service after 7:00pm. I did however get to bounce around an automated phone system for 45 minutes trying to find an answer to why they shut off my service. Alas an answer I could not find. However I did discover that I still owed them this month’s bill. That was strange but maybe that was why the shut off the gas line. So I paid the balance using their automated system getting a three dollar surcharge in the process. There was nothing else I could do so I called it an night.
The next morning after a particularly invigorating 30 degree shower, as I had no hot water, I went outside and looked at the gas meter. Lo and behold the main line to my place was not only shut off, but locked as well. I then went inside and gathered up my courage to again brave their automated phone system. After entering my account number no less than five times and bouncing around seemingly at random for over 15 minutes I was finally connected to another human being.
A polite young lady introduced herself and asked how she could assist me. I then explained the situation, that my line was off and I would like to know why. She then checked her computer for a moment before informing me that there should be no reason it was shut off and her system showed that it was not off. I then explained the story again noting that the main valve was not only off but locked. After some more typing she reassured me that it was not off as the system showed everything was fine. It was then my turn to reassure her, that it was indeed off and ask if she could dispatch someone to turn it on. At this point she told me that they did not make service call, which was odd because the valve did not lock itself. After explaining this line of logic to the young lady she became rather flustered. She then asked me to hold so she could transfer me to someone else. Before I could utter a syllable I was transferred not to another person, but to the same incomprehensible automated system I had started at.
This particular turn of events lead to a rather creative bout of cursing on my part, the contents which I shall not repeat here. After fighting through the labyrinthine maze of a phone system for a third time I was again connected to a polite gentleman. Learning my lesson from the last time I asked to speak to a supervisor and surprisingly my request was granted. I then described my situation to this new higher power. After explaining to him a third time that yes the outside valve was shut and locked and I know the system says it’s not, he then agreed to send someone out right away to take a look.
After two hours said person arrived and was polite
enough to take half an hour to inspect all the gas lines in my house. His expert assessment… “Yep, they shut it off.”
Never once did I receive an apology or explanation as to why this happened. As for the first payment I made using THEIR website, apparently it takes up to a week to process. Where as paying directly from MY bank goes through the next day. And for the second payment no they could not stop it, no they could not even refund the surcharge, but if I asked nicely they could apply it to future bills.
Terrible customer service, Very decieptful company!! – Columbua Gas is awful. They are deceitful and will screw you over. They waited to tell us for 12 months that our meter was broken and then charged us a 300$ bill for something we had no idea about the whole time we were living there nor had any control over. They esitimated how much they thought we would have used that year and charged us for an inaccurate amount. They did not try to even help us out when it was there responsibility. TERIBBLE customer service.
Sub Par Company – I just recently moved into an apartment on the west side. I had scheduled for columbia gas to come over and start the service day of move in. When I left to go get some more things, I returned only to find that they had been at my apartment already. The notice said Columbia arrived at 1220p and no one was home. I read the notice at 1230p. After I called immediately they said I would have to reschedule for a week in the future. Simply put Columbia gas is a worthless company, and the only reason they have customers is because they have a monopoly on utilities. I would rather sleep outside in the cold then use this company.
RIPOFF – I live in the Untied States. I have a job but I am lower middle class. To heat my house, and have warm water it costs me a small fortune in the winter. Even after I tried to make adjustments in my house so I could afford it. On top of that they make it very difficult to pay your bills if you are living paycheck to paycheck. Their cost continues to rise while their quality of service is extremely poor. All for the almighty dollar and to heck with the people they are providing the service to. I am going to be moving and will not move into another Columbia gas resident. All electric is the way to go in Columbus Ohio.
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